Troubleshooting

Symptom

Possible Cause

Action

 

 

 

Erratic

Unit not receiving

Use the Power Adapter that was supplied with

behavior.

enough power

the unit to provide the necessary power.

 

under self powered

 

 

operation.

 

 

 

 

Pressing the

The connection

Check the Online LED for the selected port. If it

Hotkeys gets

from the selected

is not lit:

no response.

port to the target

1. Manually press one of the Select switches

 

computer has been

 

broken, or the

to connect to a computer that is powered

 

ON.

 

computer is turned

 

2. Check the cables to make sure they are all

 

OFF.

 

properly connected.

 

 

 

 

 

 

Improper keyboard

1. Reset the keyboard (and mouse) by

 

reset.

simultaneously pressing Buttons 1 and 2 on

 

 

the First Stage unit for 3 seconds.

 

 

2. Unplug the keyboard connector from the

 

 

Console Keyboard Port, then plug it back

 

 

in.

 

 

 

 

Improper Master

Turn off all Master View units and wait five

 

View reset.

seconds before turning them back on.

 

 

See Powering Off and Restarting, page 16 for

 

 

details.

 

 

 

 

Incorrectly keying

After invoking the Hotkey function (see

 

in the Port ID.

page 18), be sure to key in the Port ID and

 

 

press [Enter] within one second for each key.

 

 

 

Mouse is not

Improper mouse

1. Reset the mouse (and keyboard) by

responding.

reset

simultaneously pressing Buttons 1 and 2 on

 

 

the First Stage unit for 3 seconds.

 

 

2. Unplug the mouse connector from the Con-

 

 

sole Mouse Port, then plug it back in.

 

 

 

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