UEH4002 User Manual
Connecting a USB Device
1.Install any software required to operate the USB device(s). Refer to the documentation for the USB device(s), as required.
2.Connect the USB device to the device port on the Remote unit.
3.Check that the device is detected and installed properly in the operating system.
Compatibility
The UEH4002 complies with USB 1.1 and USB 2.0 specifications governing the design of USB devices. However, ATEN does not guarantee that all USB devices are compatible with the UEH4002, as there are a number of different configurations that may impact the operation of USB devices over extended distances.
Troubleshooting
The following table provides troubleshooting tips. The topics are arranged in the order in which they should be executed in most situations. If you are unable to resolve the problem after following these instructions, please contact technical support for further assistance.
PROBLEM | CAUSE | SOLUTION | ||
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All LEDs on | The Local unit is | 1. | Ensure that the USB connection between | |
Local unit are | not receiving |
| the local and host computer is properly | |
off. | enough power |
| installed. | |
| from the USB port | 2. | Move the USB connector to another USB | |
| or the (optional) |
| port on the host computer. | |
| Local AC adapter. |
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All LEDs on | The Remote unit | 1. | Ensure that the AC power adapter is | |
Remote unit | is not receiving |
| properly connected to the Remote unit. | |
are off. | power from the | 2. | Check that the AC adapter is connected to a | |
AC adapter. | ||||
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| live source of electrical power. Check that | ||
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| ||
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| the Remote power LED is illuminated. | |
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| |
Link LEDs on | There is no | 1. | Ensure Cat 5 cable is connected between | |
Local and | connection |
| the Local unit and Remote unit. Cat 5 or | |
Remote are | between the |
| better cable, UTP with a straight through | |
off. | Local unit and |
| connector and no crossovers, and 8 | |
Remote unit. |
| connector RJ45 connectors are used at both | ||
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| |||
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| ends. | |
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| 2. | If the Cat 5 cable is defective, connect a | |
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| short Cat 5 patch cord between the Local | |
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| unit and Remote unit to determine if the | |
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| original Cat 5 cable is defective. | |
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