UEH4002 User Manual
Obtaining Warranty Service
To obtain warranty service, you must contact ATEN within the warranty period for a Return Material Authorization (RMA) number. ATEN will not accept returns without an authorized RMA number. Be sure you have the serial numbers of the Local unit and Remote unit before calling. Package the product appropriately for safe shipment and mark the RMA number on the outside of the package. The package must be sent prepaid to ATEN. We recommend that you insure it or send it by a method that provides for tracking of the package. The repaired or replaced item
will be shipped to you, at ATEN’s expense, not later than sixty days after ATEN receives the defective product.
Address the returned product to:
ATEN Technology Inc.
19641 Da Vinci
Foothill Ranch
CA 92610 USA
Contacting Sales
Email:
Tel:
Contacting Technical Support
Email:
Tel:
To help us serve you better, please include the following information with your technical support request:
Host computer make and model
Type of operating system installed (e.g. Windows XP, Mac OS X, Windows 7 etc.)
Part number and serial number of both Local unit and Remote Unit
Make and model of any USB device(s) attached to the UEH4002
Description of the installation
Description of the problem
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