Troubleshooting
84
Problem:
The Easy Install Wizard cannot find my Router.
Solution: If the Easy Install Wizard is not able to find the Router during the
installation process, please check the following items:
1. If the Easy Install Wizard is not able to find the Router during the
installation process, there may be third-party firewall software installed
on the computer attempting to access the Internet. Examples of third-
party firewall software are ZoneAlarm, BlackICE PC Protection, McAfee
Personal Firewall, and Norton Personal Firewall.
If you do have firewall software installed on your computer, please make
sure that you properly configure it. You can determine if the firewall
software is preventing Internet access by temporarily turning it off. If,
while the firewall is disabled, Internet access works properly, you will
need to change the firewall settings to function properly when it is
turned on.
Please refer to the instructions provided by the publisher of your
firewall software for instructions on configuring the firewall to allow
Internet access.
2. Unplug power to the Router for 10 seconds, and then plug the power
back into the Router. Ensure that the Router’s Power light is on; it
should be solid blue. If not, check to make sure that the AC adapter is
correctly connected to the Router and plugged into a wall outlet.
3. Ensure that you have a cable (use the cable included with the Router)
connected between (1) the network (Ethernet) port on the back of the
computer and (2) one of the LAN ports, labeled “1” through “4”, on the
back of the Router.
Note: The computer should NOT be connected to the port labeled
“Internet/WAN” on the back of the Router.
4. Try shutting down and restarting your computer, then rerunning the Easy
Install Wizard.
If the Easy Install Wizard is still unable to find the Router, reference
the section titled “Manually Configuring Network Settings” for
installation steps.