NetCamera NV

APPENDIX B: Trouble Shooting

This chapter covers potential problems and the corresponding remedies.

Question

I cannot access the IP Security Night Vision Camera from

 

a web browser.

 

 

Answer

The possible cause might be the IP Address for the IP Security

 

Night Vision Camera is already being used by another device.

 

To correct the possible problem, you need to first disconnect

 

the IP Security Night Vision Camera from the network. Then

 

run the PING utility.

 

The PING command can determine whether a specific IP

 

address is accessible by sending a packet to the specific

 

address and waiting for a reply. It can also provide a very

 

useful tool to confirm if the IP address conflicts with the

 

camera over the network.

 

Follow the step-by-step procedure below to utilize the PING

 

command. However, you must disconnect the camera from

 

the network first.

 

Start a DOS window.

 

Type ping 192.168.1.1, where 192.168.1.1 is the IP address of

 

the camera.

 

The succeeding replies as illustrated below will provide useful

 

explanation to the cause of the problem with the camera IP

 

address.

 

 

Question

I cannot access the IP Security Night Vision Camera from

 

a web browser.

 

 

 

 

Answer

Another possible reason is the IP Address is located on a

 

different subnet. To fix the problem, run the PING utility. If the

 

utility returns “no response” or similar, the finding is probably

 

correct, then you should proceed as follows:-

 

In Windows 95/98/2000 and Windows NT, double check the IP