4-1 Troubleshooting
Before requesting service for the player, check the chart below for a possible cause of the problem you are experiencing. Some simple checks or a minor adjustment on your part may eliminate the problem and restore proper operation.
SYMPTOM (COMMON) | REMEDY |
No power. | · Insert the power plug securely into the power outlet. |
| · Check if the ON/OFF button on the right of the player is set to ON position. |
| · Check for power at the AC outlet by plugging in another appliance for a test. |
The player does not start playback | · Condensation due high humidity has formed: wait about 1 to 2 hours to allow the |
when PLAY is pressed. | player to dry out. |
| · This player cannot play discs other than DVDs, audio CDs and CDR with recorded |
| JPEG files. |
| · Check if the disc is defective by trying another disc. |
| · Check the region (local) code. |
The player starts playback but stops | · The disc may be dirty and may require cleaning. |
immediately. | · Ensure that the disc is loaded with the label side up. |
No picture. | · Ensure that the equipment is connected properly. |
| · Ensure that the input setting for the TV is “Video”. |
| · Check if external equipment is on. |
| · Select the same channel and source on the TV as on the player. |
| · Check if the LCD is on. |
No sound. | · Ensure that the equipment is connected properly. |
| · If using a HiFi amplifier, try another sound source. |
| · Check the Audio Output Setting menu to make sure that Analog Output is selected. |
| · Check the Volume Adjustment. |
Distorted sound. | · Ensure that the input settings for the TV and stereo system are proper. |
| · No sound is heard during still picture (pause). |
|
|
No audio at Digital Output. | · Check the digital connections. |
| · Check the settings menu to make sure that the digital output is set to on. |
| · Check if the audio format of the selected audio language matches your receiver |
| capabilities. |
Distorted picture. | · Check the disc for fingerprints and clean it with a soft cloth, wiping it from center |
| to edge. |
| · Sometimes a small amount of picture distortion may appear on |
| is not a malfunction. |
Completely distorted picture or no color | · The disc format is not matching the |
in picture. |
|
Picture is distorted during rapid | · The picture will be somewhat distorted at times: this is normal. |
advance or rapid reverse. |
|
|
|
No rapid advance (or rapid reverse) | · Some discs may have sections which prohibit rapid advance (or rapid reverse). |
playback. |
|
No 4:3 (16:9) picture. | · Choose the correct setup “TV DISPLAY” item which matches the TV set used. |
Picture is distorted during rapid | · The picture will be somewhat distorted at times: this is normal. |
advance or rapid reverse. |
|
Remote control does not function | · Check the batteries are installed with the correct polarities (+ and |
| · The batteries are dicharged: replace them with new ones. |
| · Point the remote control unit at the remote control signal sensor and try again. |
| · Operate the remote control unit at a distance but no more than 7 meters from the |
| remote control signal sensor. |
| · Remove the obstacles between the remote control unit and remote control signal sensor. |
No key operation (by the DVD player | · Turn the unit off and then back to on. Alternatively, turn off the unit, disconnect the |
AC power and/or the remote control) is | cord and then |
effective. | lightning, static electricity or some other external factor.) |
PLAY does not start playback even | · This may be a result of the parental lock function that has been set. |
when title is selected. | Confirm the “PARENTAL” setup. |
|
|
Audio soundtrack and/or subtitle | · If the audio soundtrack and/or subtitle language does not exist on the disc, the |
language is not the one selected | language selected at the initial settings will not be seen/heard. |
at the initial settings. |
|
No subtitles. | · Subtitles appear only with discs that contain them. |
| · Subtitles are not enabled. Press SUBTITLE to display the subtitles. |
|
|
Alternative audio soundtrack | · An alternative language can not be selected may result of no more than one language |
(or subtitle) languages cannot be selected. | available. |
Angle cannot change. | · This function depends on software availability. Even if a disc has a number of angles |
| recorded, these angles may be recorded for specific scenes only. |
Chapter 4
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