customer support

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Troubleshooting

XpressEZ is designed and built to provide you with trouble-free performance without the need for servicing. If it does not appear to be functioning properly, follow these trou- bleshooting steps first to try to remedy the situation yourself:

1.Attach all connections firmly and securely.

2.Make sure the cigarette lighter/auxiliary power socket is clean and free of corrosion.

3.If you have installed XpressEZ in a vehicle and the XpressEZ does not power on, check the 12V adapter fuse by unscrewing the ribbed end of the cigarette lighter adapter. If required, replace with a 1-amp fuse only. If the 12V adapter does not have a removable end-cap, it has an internal fuse that resets itself after it is left unplugged for a period of time.

If you see this on the display:

You should:

No Signal

Something is blocking the XM signal. Move your XM antenna away

 

from the obstructed area (e.g., an underground garage). Make sure

 

the XM antenna is mounted outside of the vehicle.

Antenna

Be sure that the antenna cable is fully inserted on the connector.

 

Make sure the cable is not bent or broken. Turn XpressEZ off, then

 

on, to reset this message.

 

 

Off Air

The channel you’ve selected is not currently broadcasting.

 

Tune to another channel.

Loading

Your XpressEZ is acquiring audio or program information from the

 

XM signal. This message should disappear in a few seconds in

 

good signal conditions.

Updating

XM is updating your XpressEZ with the latest encryption code.

 

Simply wait a few seconds until the update is done. – OR – You may

 

be attempting to tune to a channel that is blocked or unavailable.

--- (no artist or title)

No program information, such as artist name, song title, or channel

 

exists.

 

 

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Audiovox XMCK-5P manual Troubleshooting, If you see this on the display You should