CTI Link Installation Manual Page iii
IP Office 4.0 15-601034 Issue 11 (6 December 2006)
Table Of Contents CTI TAPI Installation.................................................................................................................. 1
Overview..................................................................................................................................................1
IP Office CTI Link Lite..........................................................................................................................1
IP Office CTI Link Pro..........................................................................................................................1
Installing TAPILink and DevLink...............................................................................................................2
Installing the Wave Driver.........................................................................................................................3
Installing the Wave Driver....................................................................................................................3
Windows XP........................................................................................................................................3
Windows 2000.....................................................................................................................................4
Installing the CTI TAPILink Pro and Wave Licenses.................................................................................4
Configuring the TAPI Driver......................................................................................................................5
Single User Mode................................................................................................................................6
Third Party Mode.................................................................................................................................6
WAV Users..........................................................................................................................................6
ACD Queues........................................................................................................................................6
Configuring IP Office for TAPI..................................................................................................................6