Avaya 201-type manual Using the 201-Type Module Recorder Interface, Adjusting Headset Volume

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Tristar Voice Tube top H81

Tristar Noise Canceling top H81N

Duoset (Supra Starter) Voice Tube H141 Headband only

Duoset (Supra Starter NC) Noise Canceling top H141N Headband only

Duoset (Earset Starter) Voice Tub top H141 Earhooks only

Duoset (Earset Starter NC) Noise Canceling top H141N Earhooks only

Duoset (Starter Special VT) Voice Tube top H141 Headband & Earhooks

Duoset (Starter Special NC) Noise Canceling top H141N Headband & Earhooks

Using the 201-Type Module Recorder Interface

The following sections explain how to use the features of the 201-type Module Recorder Interface. For more information, consult your system manager.

Adjusting Headset Volume

When you are using headset jacks connected to the 20-type stand, use the volume control buttons on the 2420 telephone to adjust the volume of these headsets. The volume control buttons are located to the left of the numeric dialpad on the 2420 telephone. For more information, see the 2420 Digital Telephone User’s Guide (555-250-701).

NOTE: When you are using dual headsets, use the Headset and Mute buttons on the 2420 telephone to control these headsets.

Recording a Telephone Conversation

If a recording device is connected to the 201-type module, you can record your telephone conversation by pressing the Record button on the device. Depending on the 201-type module switch setting, the caller may hear a “beep tone” when you are recording a conversation. This tone alerts the caller that the conversation is being recorded.

201-Type Module Recorder Interface

The 201-type Module Recorder Interface is designed for recording calls on a standard tape recorder. (A recorder with AGC [Automatic Gain Control] is recommended.) With this interface, a warning tone, a soft beep repeated every 13.5 seconds, notifies the agent and the calling party that the call is being recorded. Be aware that this tone may be a legal requirement.

IMPORTANT:

The use of service observing features and call recording features may be subject to federal, state, and local laws, rules, or regulations and may be prohibited pursuant to the laws, rules, or regulations or require the consent of one or both of the parties to the conversation. Customers should familiarize themselves with and comply with all applicable laws, rules, and regulations before using these features.

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