PROBLEM: THE 2420 TELEPHONE DOES NOT HAVE DIAL TONE
1Make sure the handset and line cords at your 2420 telephone are securely connected at both ends.
2If there is still no dial tone, check with your system manager to verify that your telephone is administered correctly.
3If the telephone is administered correctly but there is still not dial tone, remove power. Remove the module and refer to the
a.If the module works in the new telephone, the 2420 telephone to which the module was originally connected is faulty.
b.If the new 2420 telephone, after the module has been connected, does not work, the module is faulty.
4If the original 2420 telephone, without the module, still does not work, find a working 2420 telephone. Unplug this telephone from its modular wall jack. Plug your 2420 telephone into that jack and verify that it gets dial tone.
5If the original 2420 telephone still does not work, plug the working 2420 telephone into your modular wall jack. If the working 2420 telephone has dial tone, your own telephone is faulty. See your system manager.
Problems Related to External Recorders
The following problems may occur with some external recording devices connected to the
PROBLEM: RECORDING DEVICE DOES NOT START OR STOP
The recording device should be set to “voice activated” mode. Refer to the recording device’s user instructions.
PROBLEM: LEVEL OF RECORDING IS TOO LOW OR HIGH
Adjust the volume control on the 2420 telephone during the recorded conversation. A recording device with AGC (Automatic Gain Control) is recommended.
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