Avaya 38DHB0002UKFD Starting the application, Main Screen, Point to Programs, then to INDeX CCM

Workforce Management Interface Starting the application

Starting the application

Before starting Workforce Management Interface, you must ensure the

Delta Server is running.

Workforce Management Interface is started by:

1.Click the Start button on the Windows taskbar.

2.Point to Programs, then to INDeX CCM.

3.Click Workforce Management Interface from the sub-menu.

4.From the Find Server screen select the required Delta Server, and then click Connect.

If your required Delta Server is not listed, then click Advanced. Select one of the search options, and then click Search then select the required Delta Server.

Main Screen

Once the connection to the Delta Server is established, the Workforce Management Interface screen appears. If the screen does not appear double click on the Workforce Management Interface icon, which will show on the right hand side of the Windows Taskbar.

The Icon looks like this example: .

Workforce Management Interface	Page 5
Installation/User Manual	38DHB0002UKFD Issue 4 (18/07/2002)