Hold

Basic Call Handling Features - Page 7

Hold

If, with a call in progress, a second call arrives and is shown against a Call Appearance key, you can then Hold the first call and answer the second call.

To put an existing call on hold:

1.Press Hold or the or Call Appearance button with the symbol against it. The symbol changes to ; showing that the line is on hold.

2.Answer the second call by pressing the Call Appearance button with the symbol against it. The symbol changes to ; showing that the line is connected.

To return to the held call:

1.If you have a call in progress, then first put that call on hold as above.

2.To retrieve a held call, simply press the Call Appearance button with the against it.

Notes: 1. After a pre-set time (defined by your System Administrator), you are reminded that you have a call on hold by the hold icon changing for a few moments to and the phone ringing.

2.If the system feature AutoHold is on (consult your System Administrator) then you can hold an active call () by pressing the second call’s Call Appearance button (). If AutoHold is off, then pressing the second call’s Call Appearance button () will drop the first call.

3.To transfer a held call see Transfer on page 7.

Transfer

The Transfer feature allows you to transfer a call from your telephone to another extension or outside number.

To transfer the current call to another extension

1.With a call in progress, press Transfer

2.When you hear dial tone, dial the number to which the call is to be transferred.

3.Do one of the following:

•To transfer the call without announcing it, either hang up or press Transfer again. The transfer is complete. If the transferred call is not answered within a preset time, it is returned to you.

•To announce the call before transferring it, wait for the called party to answer.

If the called party is willing to accept the call, press Transfer again to complete the transfer.

If the called party does not wish to accept the call, press Drop. You can return to the held call by pressing its call appearance button.

•If the line is busy or if there is no answer, press Drop.

You can return to the held call by pressing its call appearance button.

To transfer a new call to a held call using Conference:

1.With a call in progress and you wish to make an enquiry call or another call arrives,

press Hold. Make or answer the second call. The second call requires to be transferred to the first held call.

2.To transfer the new call to the held call, press Conference and then Drop. The transfer is complete.

IP Office (R3.0) 5602 User’s Guide

Basic Call Handling Features - Page 7

40DHB0002UKFK – Issue 1 (7th February 2005)

Hold

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Avaya 40DHB0002UKFK manual Hold, Transfer
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40DHB0002UKFK specifications

The Avaya 40DHB0002UKFK is a state-of-the-art digital telephone specifically designed to enhance communication efficiency in modern enterprise environments. This model epitomizes Avaya's commitment to providing innovative and user-friendly solutions tailored for various business needs.

One of the main features of the 40DHB0002UKFK is its high-definition audio quality. The handset is engineered with advanced audio technologies that deliver clear and crisp sound, minimizing background noise and ensuring that conversations are easy to understand. This quality is particularly beneficial in busy office settings where distractions are prevalent.

The telephone is equipped with a user-friendly interface that includes a large, backlit display. This LCD screen makes it easy for users to navigate through various menus and access features quickly. Moreover, the intuitive design of the buttons allows for seamless calling and feature management, making it ideal for both seasoned professionals and new users alike.

A standout characteristic of the Avaya 40DHB0002UKFK is its suitability for integration with Avaya’s unified communications portfolio. This interoperability means that users can easily connect with other communication tools and applications, enhancing collaboration within teams. Key functionalities such as presence management, instant messaging, and conferencing features are all supported, allowing for a more streamlined workflow.

In terms of connectivity, the Avaya 40DHB0002UKFK supports Power over Ethernet (PoE), which eliminates the need for separate power outlets and reduces cable clutter. This convenience allows organizations to optimize their office layout and manage resources more effectively.

Another important aspect of this model is its support for multiple line appearances, enabling users to handle several calls simultaneously. This feature is crucial for roles that require multitasking, such as customer support representatives or sales agents, as it increases productivity and response times.

The telephone is also designed with durability in mind, ensuring that it can withstand the rigors of daily use in a busy workspace. Additionally, it offers customization options, allowing organizations to align the device with their branding or specific workflow needs.

Overall, the Avaya 40DHB0002UKFK digital telephone represents a powerful communication tool that combines advanced technology with practical features. Its emphasis on audio clarity, user-friendly design, and integration capabilities makes it an excellent choice for businesses looking to enhance their telecommunication systems. Whether for large enterprises or small offices, this model is poised to meet the diverse needs of modern communication.
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