Avaya 555-250-201 Answering Incoming Calls, Making a Call, Accessing Voicemail, Hold, Conference

IP Office 2410 Quick Reference Guide

Answering Incoming Calls

•Pick up the handset or press to use the speakerphone.

Making a Call

•Pick up the handset or press to use the speakerphone.

•Dial the number, including any outside line digits and/or area codes.

Accessing Voicemail

•To retrieve your voicemail, press MESSAGES or, if Visual Voice is configured, press Voice.

For more information about Visual Voice see the "IP Office 2410 and 5410 User Guide".

Hold

•To place a call on hold, press HOLD.

•To retrieve a held call, press corresponding to the held call.

Transferring a Call

1.With the call active, press TRANSFER. The call is placed on hold; is displayed and you hear a dial tone. Dial the number you want to transfer the call to.

2.To transfer without announcing the call, if the line is free, hang up. If the line is busy or if no one

answers, press corresponding to the held call.

OR

To announce the call, remain on the line and wait for an answer. Announce the call and hang up.

If the line is busy or if no one answers, press corresponding to the held call.

Conference

1.To establish a conference call, dial the first party and wait for an answer.

2.Press CONFERENCE. The current call is placed on hold, is displayed and you hear a dial tone.

3.Dial the number of the next party and wait for an answer.

4.To add the new party to the call, press CONFERENCE again.

5.Repeat Steps 2 to 4 to add further participants.

To drop yourself from the conference, hang up.

Speakerphone

•To use the speakerphone, press . Make or answer the call. To adjust the volume,

press and . To end the call, press again.

•To change from speakerphone to handset, pick up the handset and continue talking.

•To change from handset to speakerphone, press and hang up the handset.

Do Not Disturb

•To switch Do Not Disturb on, dial *08. An N is displayed. To switch Do Not Disturb off, dial *09.

Note: The short codes documented in this guide refer to the use of default short codes only.

IP Office 2410 Quick Reference Guide

Mute

•To prevent the other person on the line from hearing you, press MUTE.

•To reinstate two-way conversation, press MUTE again.

Redial

To redial a previously dialed number, press REDIAL the last 6 dialed numbers are displayed. Press

and to see more (up to 10 numbers are stored). When you have located the required number, press the associated feature button to redial.

To redial the last called number, press REDIAL twice.

Speed Dials

•To Dial a speed dial:

1.Press any softkey, then press SpDial to display your speed dials. If there are more stored numbers than can be displayed on one screen, press and to see more.

2.When the speed dial you require is shown, press or adjacent to the speed dial name. Your phone dials the number automatically.

•To Add a speed dial:

1.Press SpDial and then press Add.

2.The cursor, a symbol, is displayed in the name field. Each key is marked with the letters it provides. Depending on the character you require, you may have to press the key more than once.

For example: The 2 key is also marked as A, B and C. To enter a C, press the key until C is displayed.

If the next character you want is on the same key, press and then enter the next character.

3.Press Number. The cursor is displayed in the Number field. Enter the number or extension number.

If the next number you want is on the same key, press and then enter the next number.

4.Press Save.

•To Add a short code to a speed dial:

1.To add a short code to a speed dial, press SpDial.

2.In the name field, enter the short code name. For example, Voicemail.

3.In the number field, enter the prefix * and the short code number. For example, *17 (the short code for voicemail).

Diverting Calls

•To divert calls at another extension using the Follow Me codes, dial *12*N# (where N is your extension number). All calls to your extension will be diverted to the extension you are using. To re- direct your calls back to your own extension, dial *13*N#.

•To divert calls at your own extension, dial *14*N# (where N is the extension to which you want your calls diverted). To cancel divert calls from your own extension, dial *14*#.

Call Forwarding

•To set the number to which your calls are forwarded, dial *07*201# (forwarding to 201 in this example).

•To switch Forward Unconditional On, dial *01. A D is displayed. To switch it off, dial *02.

•To switch Forward On Busy On, dial *03. To switch it off, dial *04.

•To switch Forward On No Answer On, dial *05. To switch it off, dial *06.