Avaya 5600 Series

TroubleshootingQ&A

Ifyour doesnotfunctionproperly,beforeyousendittothedealerrequesting

service,pleasefollowthetroubleshootingguidefirst,itcouldhelpyousolvetheproblem.

Q:ThePowerIndicatorLEDisnotilluminated.

A1:Thismeansyour isnotcorrectlypowered.Ifyoudidn'tusean1151typeAC

adapterwiththisproduct,pleasemakesuretheEthernetsocketyouconnectedtoisPoE-capable.Ifyou're

notsure,pleaseaskyournetworkadministrator,oraqualifiednetworktechnician.

A2:PleaseconnecttheACadaptertothe asdescribedonpage3.IftheLEDis

notilluminatednow,itmeanseithertheEthernetsocketyouconnectedtoisnotPoE-capable,oritdoesnot

havesufficientelectricalpowertoproperlyrunthisproduct.Pleaseuseapowersupplysuchasthe1151type

ACadapter,orswitchtoanotherPoE-enabledEthernetsocket.

A3:Ifyoutriedthetwoabovesolutionsandtheproblemisnotsolved,pleasecontactyourdealer.

Q:MyIPPhoneisnotpoweredon.

A1:IfthepowerindicatorLEDisnotilluminatedwhenyouplugtheEthernetcableintotheIPPhoneandthe

IPPhonedownlinkportofthe ,yetitilluminatesagainafteryouunplugtheEthernet

cablefromtheIPPhone,pleaseconnecttheIP Phonetoan ACadapterorotherelectricalpowersourceto

self-powertheIPPhone.

A2.ChecktheIPPhoneconnectiontotheIP Phonedownlinkportofthe ;verify

thatitisnotconnectedtothecomputerdownlinkport.

Q:Icannotmake/acceptphonecallswithmyIPPhone,orthenetworkfunctionofmycomputerisnot

workingproperly.

A1:PleasechecktheEthernetcableconnection;makesureeverycableissecurelyconnected.

A2:PleasecheckthelinkstatusLEDlocatedontheEthernetportofthisproduct.Ifthegreenlightisnot

illuminated,pleasemakesuretheIPPhoneandthenetworkthisproductisconnectedtoarefunctioning

properly.TryreplacingtheEthernetcablewithanewone.

A3:OnlyusethestraightEthernetcable(i.e.notcrossover/MDI-XtypeEthernetcable)toconnectthis

producttotheEthernetsocket,IPPhone,andcomputer.

A4.Pleasechecktheserviceavailabilityofthenetworkyouareconnectedto.

A5.Pleasedisconnectallcablesconnectedtothisproduct,includingAC.

Q:Thenetworkconnectionspeeddisplayedonthecomputerisonly100mbps.

A1:Ensurethatthenetworkinterfaceofyourcomputeriscapableofrunningat1000mbps.

A2:EnsuretheEthernetcableofyourcomputerisconnectedtothecomputerdownlinkportofthisproduct,

nottheIPPhonedownlinkport.

A3.ReplacetheEthernetcablewithanewone,anddetermineit'scapableofrunningat1000mbps.

Q:Thenetworkconnectionspeeddisplayedonthecomputeris1000mbps,buttheconnectionappearstobe

runningslow.

A1:Pleasecheckthatyourclosetswitchissetto1000mbps,auto-negotiate.

A2:PleasecheckthatyourclosetswitchsupportsCarrierExtendSignaling.

GigabitEthernetAdapter