26 Avocent Emerge ECMS2000U Extender Installer/User Guide
If you lose your Receiver password:
If you lose your Receiver password, you can reset the system to the default password with the help
of Avocent Technical Support.
1. Activate the serial menu as described in Accessing the serial menu on page 14.
2. Choose option 1 to access the Receiver menu.
3. You will be prompted to enter your current password.
4. Type ?????? (six question marks) and press Enter. The serial menu will generate a code and
display it to you. The code is a 16 character hex sequence. The serial menu will also prompt
you to enter a Key.
Figure 3.16: Password Reset Mode
5. Contact Avocent Technical Support to obtain the Key. The Technical Support Specialist will
ask you for the 16 character hex code. Read out the code exactly as it appears on the serial
menu. The Technical Support Specialist will now give you another 16 character hex sequence.
6. In the serial menu at the Key prompt, type the 16 character hex sequence provided to you by
Avocent Technical Support. Press Enter.
7. The default password is now active.
For information on how to change your password, see Authentication for the Receiver on page 24.
Authentication for the Transmitter
You can change the password settings for the Transmitter through the serial menu using the
Transmitter Security Configuration Menu.
To access the Transmitter
Security Configuration Menu:
1. Activate the serial menu as described in Accessing the serial menu on page 14.
2. Choose option 2 to access the Transmitter menu. If the password option is enabled, you will be
prompted for a password. See Authentication on page 24.
3. Type the password and press Enter. The Transmitter Main Menu will appear.