SwitchView SC Installer/User Guide

B: Troubleshooting

Our Technical Support staff is ready to assist you with any installation or hardware issues you encounter with your product. If an issue should develop, check the Troubleshooting table below to see if the issue can be resolved by following the procedures outlined, or call Avocent Technical Support at (888) 793-8763.

Symptom

 

Action

 

Green channel LED not lit

 

Verify unit is turned on. Check the cabling between your

 

 

computer and the SwitchView SC. Verify that a keyboard

 

 

works when plugged directly into your PC.

 

 

 

Unable to switch channels

 

Verify that all attached PCs are powered and correctly

 

 

connected to the unit.

 

 

 

No video

 

Verify that the video cable between the computer and the

 

 

SwitchView SC is connected to the selected port. Verify that

 

 

the monitor cable is correctly connected to the SwitchView

 

 

SC. Power down the computer, connect the monitor directly

 

 

to the computer, and then power up again. If the monitor

 

 

does not operate correctly direct to the computer, try

 

 

another monitor.

 

 

 

Mouse jumps or "hugs" screen

 

If the mouse has been hot-plugged while running in

 

 

Windows, you may need to close and restart Windows.

 

 

Verify that the cables from the computer to the

 

 

SwitchView SC are connected properly. Verify that the

 

 

mouse is plugged into the mouse port in the User

 

 

Console area on the rear panel of the unit. Verify that the

 

 

computer works properly with a mouse connected directly

 

 

to it. If not, try another mouse.

 

 

 

Keyboard is inoperable on one

 

Verify that the cables from the PC to the SwitchView SC

or more channels

 

are connected properly. Verify that the keyboard is plugged

 

 

into the keyboard port in the User Console area on the rear

 

 

panel of the unit.

 

 

 

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