Axis Communications network camera Key frames, Video and image problems, general, No audio

AXIS P3364-VE Network Camera

Troubleshooting

Lower frame rate than	See Performance Considerations, on page 61.
expected	Reduce the number of applications running on the client computer.
	Limit the number of simultaneous viewers.
	Check with the network administrator that there is enough bandwidth available.
	Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
	key frames.
	Lower the image resolution.
	The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
	product. See Technical Specifications, on page 58.
Status and Network indicator LEDs are flashing red rapidly
Hardware failure	Contact your Axis reseller.
Video and image problems, general
Image unsatisfactory	Check the video stream and camera settings under Setup > Video & Audio > Video Stream and
	Setup > Video & Audio > Camera Settings.
Motion Detection triggers unexpectedly
Changes in luminance	Motion detection is based on changes in luminance in the image. This means that if there are
	sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
	setting to avoid problems with luminance.
No audio
Incorrect setup	Check the sound card in the computer. Ensure that mute is not selected and that the volume
	settings are correct.
	Check that Enable audio support is selected under Setup > System Options > Security > Audio
	Support.
	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Poor audio quality
Stuttering	Reduce the number of listeners and viewers. Decrease image resolution and compression.
Unsynchronized audio and	Synchronize the product’s date and time settings with an NTP server. Go to Setup > System
video using H.264	Options > Date & Time.
Distorted audio	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Feedback loops	Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or
	use half-duplex mode instead.
Storage and disk management problems
Video cannot be recorded	Check that the SD card is not write protected (that is, read only).
SD card cannot be mounted	Reformat the SD card and then click Mount.

57