AXIS P1427–LE Network Camera

Troubleshooting

5. Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. For instructions, see Assign IP Address

 

Using ARP/Ping on page 44.

The product is located on a different subnet

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product):

•If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

•If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

The IP address has been changed by DHCP

Certificate error when using IEEE 802.1X

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting to log in. You may need to manually type http or https in the browser’s address field.

If the password for the user root is lost, the product must be reset to the factory default settings. See Reset to Factory Default Settings on page 52.

IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the network. Identify the product using its model or serial number, or by the DNS name (if the name has been configured).

If required, a static IP address can be assigned manually. For instructions, see the Installation and Management Software CD or the document Assign an IP Address and Access the Video Stream on Axis Support web at www.axis.com/techsup.

For authentication to work properly, the date and time settings in the Axis product should be synchronized with an NTP server. See Date & Time on page 43.

The product is accessible locally but not externally

Router configuration

To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal

 

feature which will attempt to automatically configure the router to allow access to the Axis

 

product, see NAT traversal (port mapping) for IPv4 on page 46. The router must support UPnPTM.

Firewall protection

Check the Internet firewall with your network administrator.

Default routers required

Check if you need to configure the router settings from System Options > Network > TCP/IP >

 

Basic.

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Axis Communications P1427-LE Symptoms, Possible Causes and Remedial Actions, Problems setting the IP address, Basic
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P1427-LE specifications

The Axis Communications P1427-LE is a cutting-edge network camera designed for exceptional surveillance and monitoring in diverse environments. Renowned for its robust build quality and advanced technological features, the P1427-LE is a crucial asset for security professionals and organizations seeking high-performance video surveillance solutions.

One of the standout features of the P1427-LE is its exceptional image quality. The camera utilizes a 4 MP sensor, which delivers crisp and clear video footage, ensuring that even the finest details are captured accurately. With a wide dynamic range (WDR) capability, the camera can effectively handle challenging lighting conditions, rendering clear images in both bright and dark areas simultaneously. This adaptability makes it an ideal choice for environments with varying light conditions, such as entrances and exits.

The P1427-LE is also equipped with sophisticated low-light performance capabilities, allowing for enhanced visibility in dimly lit locations. Thanks to its Lightfinder technology, the camera can deliver color images in near-total darkness, ensuring around-the-clock surveillance reliability.

Durability is another key aspect of the P1427-LE. Designed to withstand harsh weather conditions, the camera complies with IP66 and NEMA 4X standards, making it suitable for both indoor and outdoor use, including extreme environments. Its rugged construction and IK10 rating for impact resistance provide additional peace of mind regarding physical security.

The camera features advanced analytics capabilities, including motion detection and event-triggered recording, allowing users to efficiently monitor areas of interest. Additionally, its built-in AXIS Object Analytics and AXIS Perimeter Defender applications facilitate smarter video surveillance by reducing false alarms and enhancing situational awareness.

Connectivity is also a major highlight of the P1427-LE. With Power over Ethernet (PoE), the installation process is simplified, as both power and data can be transmitted through a single cable. This feature not only reduces installation costs but also enhances flexibility in positioning the camera.

In conclusion, the Axis Communications P1427-LE is a versatile and high-performance network camera that excels in various applications. Its combination of superior image quality, robust durability, advanced analytics, and user-friendly installation makes it an invaluable tool for enhancing security and ensuring reliable surveillance in any setting. Whether used for commercial, industrial, or public safety applications, the P1427-LE stands out as a leader in modern surveillance technology.
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