AXIS P3365-V Fixed Dome Network Camera

Troubleshooting

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

5.Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. For instructions, see Assign IP Address

 

Using ARP/Ping on page 46.

The product is located on a different subnet

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product):

If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting

 

to log in. You may need to manually type http or https in the browser’s address field.

 

If the password for the user root is lost, the product must be reset to the factory default settings.

 

See Reset to Factory Default Settings on page 54.

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Axis Communications P3365-V user manual Symptoms, Possible Causes and Remedial Actions, Emergency Recovery Procedure

P3365-V specifications

Axis Communications has established itself as a leader in the field of network video surveillance, and among its standout models is the Axis P3365-V network camera. This camera is designed for indoor use, specifically targeting professional video surveillance applications that demand high-quality imaging and advanced features.

The P3365-V offers a 1080p HDTV resolution, providing stunning image clarity that is crucial for identifying individuals and objects in various environments. With a frame rate of up to 30 frames per second, it ensures smooth video playback, making it suitable for scenarios where detail matters, such as retail spaces and transportation hubs.

One of the standout features of the P3365-V is its wide dynamic range (WDR) technology, which allows the camera to capture scenes with challenging lighting conditions. This is particularly beneficial in environments where both dark and bright areas exist, enabling the camera to produce well-balanced images that maintain clarity in highlights and shadows.

Moreover, the Axis P3365-V is equipped with Axis' Zipstream technology, which optimizes bandwidth and storage use without compromising video quality. This intelligent compression method significantly reduces data rates, making it an ideal choice for organizations concerned about storage expenses while still requiring high-resolution video.

The camera also boasts a robust design, featuring a vandal-resistant casing that ensures durability and reliability in various settings. With its IP66 rating, the P3365-V is protected against dust and rain, making it suitable for installation in challenging indoor environments.

In terms of installation and integration, the P3365-V is designed for flexibility, offering various mounting options that allow for easy placement in a variety of configurations. Its Power over Ethernet (PoE) capability simplifies installation by allowing both power and data to be transmitted over a single cable.

In summary, the Axis P3365-V network camera is a highly versatile and reliable surveillance solution, combining high-definition imaging, advanced video compression, and durable design. With technological features such as WDR and Zipstream, it caters to a range of surveillance needs while ensuring that organizations can maintain a keen eye on their premises. Whether deployed in retail, offices, or transportation, the P3365-V stands out as an exemplary choice for modern security solutions.