Basic, Problems with streaming H.264 | Axis Communications P5414-E

AXIS P5414–E PTZ Dome Network Camera

Troubleshooting

The IP address has been	IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has
changed by DHCP	been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the
	network. Identify the product using its model or serial number, or by the DNS name (if the name
	has been configured).
	If required, a static IP address can be assigned manually. For instructions, see the Installation and
	Management Software CD or the document Assign an IP Address and Access the Video Stream on
	Axis Support web at www.axis.com/techsup.
Certificate error when using	For authentication to work properly, the date and time settings in the Axis product should be
IEEE 802.1X	synchronized with an NTP server. See Date & Time on page 47.
The product is accessible locally but not externally

Router configuration	To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal
	feature which will attempt to automatically configure the router to allow access to the Axis
	product, see NAT traversal (port mapping) for IPv4 on page 50. The router must support UPnPTM.
Firewall protection	Check the Internet firewall with your network administrator.
Default routers required	Check if you need to configure the router settings from System Options > Network > TCP/IP >
	Basic.

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the	Check that the relevant H.264 connection methods and correct interface are enabled in the AMC
client	Control Panel (streaming tab). See AXIS Media Control (AMC) on page 14.
	In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.
	Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.
Multicast H.264 only	Check if your router supports multicasting, or if the router settings between the client and the
accessible by local clients	product need to be configured. The TTL (Time To Live) value may need to be increased.
No multicast H.264	Check with your network administrator that the multicast addresses used by the Axis product
displayed in the client	are valid for your network.
	Check with your network administrator to see if there is a firewall preventing viewing.
Installation of additional	Configure the Axis product to use a Java applet for updating video images in your browser. Go to
ActiveX component	Setup > Live View Config and select Java applet under Default viewer.
restricted or prohibited
Poor rendering of H.264	Ensure that your graphics card is using the latest driver. The latest drivers can usually be
images	downloaded from the manufacturer’s website.
Color saturation is different	Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more
in H.264 and Motion JPEG	information.

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Axis Communications P5414-E Product is accessible locally but not externally, Basic, Problems with streaming H.264

Contents

Axis P5414-E PTZ Dome Network Camera About this Document Legal ConsiderationsLiability Intellectual Property Rights Support Learn More Table of Contents Axis P5414-E PTZ Dome Network Camera Connectors Performance Considerations Connectors and Buttons Network ConnectorFor technical specifications, see RJ45 Ethernet connector with Power over Ethernet Plus PoE+ Connector Power ConnectorAudio Connector SD Card Slot LED Indicators Color IndicationCompleted Access the Product Access from a BrowserStart a browser Internet Explorer, Firefox, Safari Access from the Internet Set the Root PasswordClick Use Https Go to Setup Events Live ViewControls on the Live View Manual Trigger Axis Media Control viewer toolbar PTZ ControlsTo show the manual trigger buttons in the Live View AMC Audio Controls Axis P5414-E PTZ Dome Network Camera How to Stream H.264 Media StreamsAxis Media Control AMC Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be used Access Audio Streams Java applet supports simplex audio with G.711 encoding Set Up the Product Basic Setup Video and Audio Video StreamImage Click Save to apply the new settings 264 Camera Settings Stream Profiles Overlay Shutter & GainSet Shutter to Day/Night Overlay Image Go to Video & Audio Video Stream and select the Image tabGo to Video & Audio Overlay Image Privacy Mask Use Overlay Text in an Action RuleGo to Events Action Rules Audio Settings Audio ModesAudio Input Audio Clips Audio Output Configure the Live View Default Viewer for Browsers Viewer Settings Go to Setup Live View ConfigUser Defined Links Output Buttons Axis P5414-E PTZ Dome Network Camera Preset Positions PTZ Pan Tilt ZoomGatekeeper Guard Tour Osdi Zones AdvancedLimits Formats in the online help Control Queue Controls Operator Same as administrator but with lower priority Set Up Motion Detection Windows DetectorsMotion Detection Go to Detectors Motion Detection Audio Detection Motion Detection Parameters Install Application Go to Setup ApplicationsApplications Application Licenses Axis P5414-E PTZ Dome Network Camera Set Up Action Rules EventsConvert Event Types to Action Rules Go to Events Action Rules and click Add Triggers Add Recipients ActionsRecipient Types Set Up Email Recipients Recipient Use with action Set Up Recurrences Create SchedulesTo create a new schedule Go to Events Schedules and click Add Recordings Recording ListContinuous Recording Go to Recordings List Click Save to save and start the recording Languages System Options SecurityUsers IP Address Filter Ieee CertificatesGo to System Options Security Ieee To install a self-signed certificate Go to Setup System Options Security CertificatesClick Install certificate and upload the certificate Date & Time Basic TCP/IP Settings Network Advanced TCP/IP Settings Axis Internet Dynamic DNS ServiceAxis Internet Dynamic DNS Service requires IPv4 DNS Configuration NTP Configuration Host Name ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4 QoS Quality of Service FTP UPnPTM can be disabled under System Options Network UPnPTM Smtp emailUPnPTM RTP/H.264 Storage BonjourSD Card Network Share Maintenance Ports & DevicesPorts Port Status Support Support OverviewSystem Overview Logs & Reports Reset to Factory Default Settings Plain ConfigFile Upload Repainting the Camera Troubleshooting Upgrade the FirmwareFirmware To upgrade the product’s firmware Check the Firmware Symptoms, Possible Causes and Remedial Actions Emergency Recovery ProcedureProblems setting the IP address Product cannot be accessed from a browser Product is accessible locally but not externally Problems with streaming H.264Basic Video and image problems, general Setup Video & Audio Camera SettingsSettings Storage and disk management problems Video cannot be recorded Technical Specifications Function/group Specifications Network Security InstallationMaintenance General Casing Power Connectors Terminal Connector Function Pin Performance Considerations TipAudio Input Microphone/Line M3.2