AXIS Q1604 Network Camera

Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrading the Firmware

When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release, before upgrading the firmware.

To upgrade, follow these instructions:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s web pages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the upgrade has failed.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Note

Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

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Axis Communications Q1604 Troubleshooting, Checking the Firmware, Upgrading the Firmware, Emergency Recovery Procedure

Q1604 specifications

The Axis Communications Q1604 is a powerful and versatile network camera designed for professional surveillance applications in various environments. Renowned for its high-quality imaging and robust performance, the Q1604 is engineered to deliver clear and detailed visuals, making it an ideal choice for security professionals.

One of the standout features of the Q1604 is its exceptional image quality, which is powered by advanced image sensor technology. It boasts an impressive resolution of 1920 x 1080 pixels, capturing Full HD video at 30 frames per second. This ensures that users receive sharp and clear images, even in challenging lighting conditions. The camera is equipped with Axis’ Lightfinder technology, allowing it to perform exceptionally well in low-light environments. This feature makes it suitable for 24/7 surveillance, delivering color images in near darkness.

The Q1604 also incorporates Wide Dynamic Range (WDR) technology, which enhances its ability to handle scenes with varying light levels. This is particularly useful in situations where bright sunlight and shadows coexist, allowing the camera to produce a balanced and detailed image. This ensures that critical details are not lost, enhancing overall situational awareness.

Another important aspect of the Q1604 is its flexible installation options. The camera supports Power over Ethernet (PoE), allowing it to receive power and network connectivity through a single cable. This reduces installation complexity and costs. Additionally, the camera features adjustable lenses, which provide the ability to customize the field of view according to specific surveillance needs.

Security is paramount in surveillance technology, and the Q1604 is designed with multiple security features to protect data integrity. It offers encrypted video transmission and password protection, ensuring that unauthorized users cannot access the system. Furthermore, the camera is compatible with a range of video management software (VMS) for integration into existing security ecosystems.

In conclusion, the Axis Communications Q1604 is a feature-rich network camera offering robust performance, high-resolution imaging, and advanced technologies. Its adaptability to varying lighting conditions, ease of installation, and strong security features make it one of the leading choices for professional surveillance solutions, catering to the demands of various industries while ensuring reliable monitoring and protection.