AXIS Q1932–E PT Mount Thermal Network Camera

Troubleshooting

Troubleshooting

Check the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrade the Firmware

Important

Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Note

After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the upgrade, always wait 10 minutes even if you suspect the upgrade has failed.

When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before upgrading

the firmware.

To upgrade the product’s firmware:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s web pages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

4.Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

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Axis Communications Q1932E Troubleshooting, Check the Firmware, Upgrade the Firmware, Emergency Recovery Procedure

Q1932E specifications

Axis Communications, a leading provider of network video solutions, offers a range of advanced surveillance cameras designed to meet the needs of various security applications. Among their innovative products is the Axis Q1932E, a robust thermal network camera that excels in challenging environments where visibility is compromised.

The Q1932E is particularly valued for its ability to detect and monitor objects and people in complete darkness, smoke, fog, or adverse weather conditions. This capability stems from its thermal imaging technology, which detects heat emitted by objects rather than relying on visible light. As a result, users can achieve reliable surveillance across different lighting conditions, making it ideal for critical applications like perimeter security, transportation, and infrastructure monitoring.

One of the main features of the Axis Q1932E is its resolution. The camera offers a thermal resolution of 384x288 pixels, allowing for detailed thermal imaging. This resolution is crucial for identifying potential threats even from a distance. The built-in digital Pan-Tilt-Zoom (dPTZ) capability allows users to zoom in on specific areas of interest, enhancing monitoring efficiency without losing sight of the broader scene.

Durability is another key characteristic of the Q1932E. It is designed with a weatherproof casing, complying with the IP66 standard, ensuring it can withstand harsh weather conditions such as rain, wind, and fluctuating temperatures. This rugged design makes it suitable for outdoor installations in various environments.

The camera also features Axis' advanced video analytics capabilities, enabling motion detection and edge analytics. These functionalities allow users to receive real-time alerts and notifications when unusual activity is detected, enhancing response times to potential security threats. The integration of Axis’ Zipstream technology further optimizes bandwidth and storage usage, reducing costs while maintaining high-quality video streams.

Installation is made convenient with Power over Ethernet (PoE) support, which allows both data and power to be delivered through a single cable, simplifying the setup process. Additionally, the camera supports various mounting options, providing flexibility to adapt to different surveillance needs.

In summary, the Axis Q1932E thermal network camera is a powerful tool for security professionals seeking to enhance their surveillance capabilities. With its superior thermal imaging, durability, advanced analytics, and ease of installation, it is an excellent choice for ensuring safety and security in any environment, regardless of the lighting conditions.