Axis Communications Q6042 PTZ user manual Symptoms, Possible Causes and Remedial Actions, Basic

Models: Q6042 PTZ

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AXIS Q6042 PTZ Dome Network Camera

Troubleshooting

5. Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. For instructions, see Assign IP Address

 

Using ARP/Ping on page 48.

The product is located on a different subnet

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product):

If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

The IP address has been changed by DHCP

Certificate error when using IEEE 802.1X

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting to log in. You may need to manually type http or https in the browser’s address field.

If the password for the user root is lost, the product must be reset to the factory default settings. See Reset to Factory Default Settings on page 56.

IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the network. Identify the product using its model or serial number, or by the DNS name (if the name has been configured).

If required, a static IP address can be assigned manually. For instructions, see the Installation and Management Software CD or the document Assign an IP Address and Access the Video Stream on Axis Support web at www.axis.com/techsup.

For authentication to work properly, the date and time settings in the Axis product should be synchronized with an NTP server. See Date & Time on page 47.

The product is accessible locally but not externally

Router configuration

To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal

 

feature which will attempt to automatically configure the router to allow access to the Axis

 

product, see NAT traversal (port mapping) for IPv4 on page 50. The router must support UPnPTM.

Firewall protection

Check the Internet firewall with your network administrator.

Default routers required

Check if you need to configure the router settings from System Options > Network > TCP/IP >

 

Basic.

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Axis Communications Q6042 PTZ Symptoms, Possible Causes and Remedial Actions, Problems setting the IP address, Basic

Q6042 PTZ specifications

The Axis Communications Q6042 PTZ is a sophisticated network camera designed for demanding surveillance environments. Known for its high-resolution imaging and advanced features, this camera is an ideal choice for monitoring large areas such as city centers, airports, and parking lots.

One of the standout features of the Q6042 is its 1080p resolution, offering crisp, detailed video quality. The camera supports H.264 compression technology, which minimizes bandwidth use and storage requirements without sacrificing image quality. This makes it very efficient for users looking to maintain high video fidelity while maximizing their network and storage capacity.

Another key characteristic of the Q6042 is its 18x optical zoom, enabling operators to zoom in on distant subjects without blurring the image. Combined with its advanced pan and tilt capabilities—offering a 360-degree continuous rotation and a tilt range of -20 to +90 degrees—the PTZ camera can cover vast areas and track moving objects with ease. This functionality is particularly useful for security personnel who need to monitor dynamic environments.

The Q6042 is also equipped with Axis' Wide Dynamic Range (WDR) technology, which enhances the camera's ability to capture clear images in challenging lighting conditions. This feature is vital when monitoring areas that experience significant contrasts in light, such as entrances and exits.

The camera is built for durability and features an IP66-rated weatherproof housing, protecting it from dust and heavy rain. It is also resistant to vandalism, making it suitable for outdoor installations where security is a prime concern.

Integrated with Axis’ Corridor Format technology, the Q6042 can be configured to monitor tall and narrow areas, optimizing the field of view for situations like hallways or alleys. This maximizes the effectiveness of surveillance and reduces the amount of unnecessary data captured.

Moreover, the Q6042 supports various network protocols and can be seamlessly integrated with other security systems. With its built-in analytics capabilities, the camera can be equipped with features such as motion detection and audio detection, allowing users to receive alerts based on specific events.

In summary, the Axis Communications Q6042 PTZ camera offers a robust solution for high-security surveillance needs, equipped with high-resolution video, extensive zoom capabilities, and advanced analytics, making it a versatile tool for modern security applications.