Toshiba Release 4.0 Mobile phone issues with forwarded calls, Call forwarding and voice mail

To turn the user’s call forwarding off, uncheck Forward Calls in the Call

Forwarding dialog box.

Mobile phone issues with forwarded calls

Calls to a mobile phone are picked up by the mobile phone company first, and then passed to the individual phone. When Strata CS detects the first pickup, it stops proceeding down the routing list, whether or not anyone has actually answered the mobile phone. For this reason, when forwarding calls to a mobile phone, always check Prompt recipient to accept or decline call. Strata CS then relies on user input to signal a connection, and proceeds down the routing list unless someone explicitly accepts the forwarded call.

Call forwarding and voice mail

If a forwarded call is not answered, it is sent to the user’s voice mail.

To completely transfer a user’s calls to another user's phone, so that the other user receives voice mail as well as the calls themselves, do not use call forwarding. Instead, use the Client to create a routing list whose final action is Transfer to Extension, and make it the user’s active routing list. See Strata CS Client User Guide.

Forwarding calls over Centrex/PBX trunks

If your Server uses Centrex trunks or if it is connected to an external PBX, you can forward calls using the option Attempt Centrex/PBX transfer, which economizes Strata CS’s trunk usage.

If this option is checked, Strata CS attempts to route the user’s incoming calls out to the forwarding number on the same trunk line using a Centrex or external PBX transfer, thus saving two Strata CS trunks. Strata CS makes the attempt only when the incoming call is on an analog Centrex/PBX line; it routes incoming calls on other trunk types to the forwarding number in the usual way, using a second trunk.

Note: Forwarding calls with this method avoids tying up extra trunks. However, when a call is routed out using a Centrex/PBX transfer, Strata CS loses control of it and cannot send it to subsequent steps on the user’s routing list. For example, after a call is transferred using Centrex/PBX, it does not go to voice mail.

This option is also available when specifying external phone numbers in a user’s routing list. See Strata CS Client User Guide.

Listing a user in the dial-by-name directory

To include a user's name in the dial-by-name directory that callers can search, check List in dial-by-name directory on the Call handling tab. This option can also be set in the Strata CS Client.

CHAPTER 6. MANAGING USERS AND STATIONS 6-27

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