Toshiba Release 4.0 manual Windows Event Log notifications

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ID appears before the first ring, this setting can be changed to 1 so that calls on an inbound trunk are answered after the first ring.

Use hold audio from station number. Check this box to play music for callers on hold. The music can be played on a CD player or other music-on-hold device that is attached to the specified station. It is highly recommended that you use music on hold for systems with ACD workgroups or follow-me call forwarding.

Strata CS plays whatever is on the specified channel. It does not monitor the channel. If the music device stops, callers on hold hear nothing.

Generate tones using software. Check this box to generate dial, reorder, ringback, and stutter dial tones using Strata CS software. This feature supports Dialogic boards that do not generate these tones in hardware.

U.S. customers should leave this box unchecked, because U.S. Dialogic hardware generates the tones. International customers who use the D/41ESC board must check this box.

Default system prompts. Use this drop-down list to select the language version of system prompts presented to callers and users on the Strata CS system.

U.S. English is installed by default. You must reinstall Strata CS to access additional languages, such as U.K. English or Latin American Spanish. For more information, see Strata CS Installation & Maintenance Manual.

Allow voice-first answering. Check this box to enable voice-first answering for users who have Toshiba Strata (digital) phones (see Strata CS Client User Guide for details about voice-first answering).

Windows Event Log notifications

When a Strata CS-related event is logged in the Windows NT/2000 Event Log, a notification is sent based on the settings described in this section.

nE-mail Strata CS events for

Select one of the following from the drop-down list:

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All events.

Errors and warnings.

Errors only.

No events. This is the default. No notifications are sent.

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Identify to whom the notifications are sent. The users you identify here must also have e-mail notification set to receive Windows Event Log notifications (see “Setting e-mail notification” on page 6-18).

4-4 STRATA CS ADMINISTRATOR MANUAL

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