Toshiba Release 4.0 manual Beta Document Preliminary & Confidential

together such as auto attendants, queues, IVR plug-ins, and contacts. Workgroups replace Contact Groups used in previous versions.

nCall Rules. You can change the way calls are handled based on who calls or a particular date or time. For example, you can automatically send specific calls to voice mail during lunch, change your personal greeting after hours, or forward calls from your mother or special co-workers to your cell phone. Call rules replace people rules and Smart Do Not Disturb used in previous versions.

nHands-free Answering. You can leave your phone off-hook while waiting for calls and will not hear dial tone. When a new call arrives, you hear a zip-tone and then you are connected to the call. Connect an overhead speak to a station using hands-free answering to set up a paging system.

nPermissions. User groups provide administrators a way to assign permissions to a group of people, similar to Class of Service. Users can now inherit permissions from one or more groups, such as Administrators or Users.

nAccount Codes. You can use account codes to help track calls back to one or more “accounts” such as clients or customers you may need to bill. Account codes can be used for any call, are saved in the Call Log, and can be reported on using the Call Center Reporter. Administrators can optionally force that users enter account codes for every call on a per user basis. Account codes can be optionally verified against a list configured by the Administrator.

nNew Call Center Reporter. The new Call Center Reporter does not require any roll-ups or separate roll-up database. All reports are run directly from the Strata CS server and get the latest data. Several new reports allow better analysis of call center, trunk, and agent performance and behavior.

nCustom greetings in Routing Lists. You can define special greetings between routing list actions, such as “Attempting to call my cell phone, please stay on the line.” You can also define special greetings for final actions.

nStreamlined Place Call To Dialog Box. The Place Call To dialog box has been optimized so that in one place you can easily make calls to any contact, extension or number, including your own home, mobile, and other personal numbers.

nEasily forward your calls to your remote phone. If caller ID is available, you can press *51 from the account menu to forward your calls to a remote phone, such as your cell phone.

CHAPTER 1. OVERVIEW OF UPGRADING AND CONFIGURING STRATA CS 1-5

BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL