Toshiba Release 4.0 manual Adding a user in the User dialog box

If for any reason Strata CS is unable to create the user at the telephone extension (for example, a user with that name already exists, or there are no more Client licenses available), you must run the Strata CS Administrator, resolve the issue, and add the user there.

Adding a user in the User dialog box

To create a user, choose Users > New User. The tabs in the User dialog box allow you to add and modify user properties. These properties are described later in this chapter.

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General tab (see page 6-9).Enter basic information that defines the user to Strata CS. Assign an extension, station ID, and DID number. Create a password, specify a personal operator, and select a language for telephone prompts.

You also use this tab to create a user for handling ACD agents (see Strata CS Call Center Administrator Guide) or an IP Gateway user that allows users to directly dial the extension of a user on a remote Strata CS Server (see “Creating Gateway users to unify two Strata CS Servers” on page 13-17).

Recordings tab (see page 6-15).Allocate space for the user’s voice messages, greetings, and voice title. Indicate where call recordings made by this user are sent. Record a voice title. Set up Microsoft Exchange synchronization.

nNotifications tab (see page 6-17).Set up and schedule e-mail and pager notifications.

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Call Handling tab (see page 6-24). Set up call screening. Specify how the user is listed in the dial-by-name directory. Set up call forwarding for the user.

Phone tab (see page 6-28).Enable features on the user’s telephone, such as caller ID and message waiting indicator. Specify how long the phone rings before continuing to voice-mail.

nDialing tab (see page 6-33).Allow the user to make external calls, and specify phone numbers the user is permitted or restricted from dialing.

nPermissions tab (see page 6-37). Control user permissions to determine the options or features that the user can access. Set the permission roles that the user belongs to.

nOther tab (see page 6-40). Set hands-free options.

6-8 STRATA CS ADMINISTRATOR MANUAL

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