Toshiba Release 4.0 manual Grab-and-Hold Greeting Also called hold greeting

Flash Quickly pressing and releasing the flash hook (hang up) button on a telephone handset cradle or pressing the flash button. Signals a PBX or Centrex system that special instructions will follow, such as placing a call on hold or transferring a call to another extension.

See also: Centrex (p. G-6), private branch exchange (PBX) (p. G-20)

Flash Hook The button in the telephone handset cradle that hangs up the phone and releases the phone to make another call. The flash hook can also be used to send a flash signal to a PBX or Centrex system. Some phones refer to this as the Link Button.

See also: Centrex (p. G-6), private branch exchange (PBX) (p. G-20)

G.711 The IP codec supported by Strata CS. It is supported by all H.323 gateways and terminals, but uses high bandwidth. It runs at 64 kbs.

G.723.1 The IP codec supported by Strata CS. The best codec for use with Intimating and other H.323 terminals, it runs at 5.3 kbs. or 6.3 kbs.

G.729A The IP codec supported by Strata CS. The best codec for Strata CS Server-to-Strata CS Server connections, providing a good balance between sound quality and bandwidth. It runs at 8.8 kbs.

Global Contact A contact record (name, address, and so forth) that is accessible to all Clients on a Strata CS Server.

See also: personal contact (p. G-19)

GlobalCall Dialogic’s protocol-independent technology that allows an application to connect to a variety of T1 and E1 networks using various protocols (such as ISDN or DPNSS) without changing code.

See also: E-1 (p. G-11), Integrated Services Digital Network (ISDN) (p. G-15), T-1 (p. G-24)

Grab-and-HoldWhile on a call, if a second call arrives, a Strata CS user can “grab” the second call and put it on hold without interrupting the current call. While on hold, the second caller hears a customizable grab-and-hold greeting and is then presented with the option to continue to hold or leave a message. Using grab-and-hold, users can make sure they never miss an important call.

See also: grab-and-hold greeting (p. G-13)

Grab-and-Hold Greeting Also called: hold greeting

A customizable message that a caller hears when grabbed and put on hold. For example, a caller might hear, “I’m on the phone right now, but I know you’re there and your call is very important to me.” After playing the grab-and-hold greeting, Strata CS always prompts, “To leave a message, press 1, or stay on the line to continue holding.”

See also: grab-and-hold (p. G-13)

GLOSS-13

BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL