Toshiba Release 4.0 manual What’s New in Strata CS

nAutomatic call distribution (ACD) lets you create call center workgroups, keep a call log of workgroup activity, and use the Call Center Reporter to analyze workgroups, agents, hold time and more.

nScheduled auto attendants allow greetings to change and calls to be routed to different extensions at different times of the day and days of the week.

nBuilt in Internet H.323 gateway saves money by routing calls over the Internet or your intranet. It supports tie-lines between branch offices, and even allows your customers to call you from a Web page.

nTAPI Service Provider and Contact Manager Assistant let you use Act!, Outlook, GoldMine, or other TAPI-compliant applications, including Front Office 2000, with Strata CS. You can place calls and receive screen-pop identifications when you receive calls.

nThe Strata CS SDK lets you extend Strata CS functionality. The IVR Plug-in API lets you integrate IVR and call control applications that pass caller input or database information to Strata CS users, place outbound calls; process initial command line arguments defined in the Administrator; and, for security purposes, determine if the caller is a Strata CS “logged in” user. Use the Client API for applications that require a subset of the functions available in the Client (for example, monitoring the status of stations and trunks).

nMulti-lingual system prompts let both users and callers select the language of their choice for Strata CS's verbal commands.

nSupport for CLASS feature phones with caller ID displays, caller ID on Call Waiting and message waiting lights.

What’s New in Strata CS 4.0 _____________________________

New features in Toshiba Strata CS 4.0 include the following:

nCompletely Rewritten Client Application. The Strata CS Client has been rewritten using a collection of COM objects that make it more modular, internationalized, and flexible. Third-party developers can use these COM objects to build custom applications that can harness all of the Client’s data and call information. Third-party applications will be able to do anything the Client does.

nMonitor Calls from Multiple Users and Queues. You can click the appropriate tab in the Call Monitor and see any calls that ring your phone, calls in ACD workgroups, or call center queues. You can also share your Call Monitor with other users, so that they can cover your calls as needed. You no longer need to run multiple Clients to see and manage these calls.

CHAPTER 1. OVERVIEW OF UPGRADING AND CONFIGURING STRATA CS 1-3

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