Toshiba Release 4.0 Users, Workgroups, Trunks, Dialing Services, Device, Monitor, Auto, Queues

This section introduces the Strata CS Administrator’s views, explains how to work in views, and shows you how to perform basic tasks in them. It also explains how to work with voice files.

View	Description	See
	Add, edit, and delete Strata CS users.
Users	Includes changing passwords and	Chapter 6,
	allotting users disk space for voice	“Managing Users and Stations”
	mail messages and greetings.
	Create and manage workgroups	Chapter 7
Workgroups	(groups of related extensions or
		“Managing Workgroups”
	contacts).
Trunks	Manage the phone lines that connect	Chapter 5,
	your Strata CS system to the public	“Managing Trunks and Spans”
	phone network.

Dialing Services

Create and manage dialing services,
which define outbound trunk	Chapter 8,
allocation and dialing behavior for	“Managing Outbound Calls”
groups of trunks.

Device	View and manage Strata CS stations	Chapter 11,
Monitor	and trunks.	“Monitoring & Backing Up”
Auto	Create, modify, and delete auto	Chapter 9,
Attendants	attendants.	“Handling Inbound Calls”
Queues	Create and manage groups of agents	Strata CS Call Center
	in Strata CS call center queues.	Administrator Guide

System

Listen to and change recordings used Chapter 12, for standard system prompts and

Prompts

auto attendants.

“System Prompts”

Call Log	View a record of the calls made on	Chapter 11,
	the system.	“Monitoring & Backing Up”

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