Toshiba Release 4.0 manual Beta Document Preliminary & Confidential

nCall Center Queues. Call center queues can be configured to distribute calls to agents using a variety of distribution algorithms. Agents can sign in/out of one or more queues, see calls in queues and take them before being offered them, if they so choose. Queues can prompt callers for Customer ID numbers or other data. On-hold messages can be highly customized or can change based on caller data.

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Calling workgroups. You can call a public workgroup’s extension to ring all of the users’ phones in the workgroup at the same time.

More drag and drop. Drag a message or Call Log entry onto the Call Monitor to call it back.

Ringback numbers. Your callers can enter a ringback number by pressing a specific key while they listen to the voice-mail greeting. This feature is useful when caller ID is inaccurate or is not available at all.

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Dialing toolbar. You can quickly enter a number to dial using the optional dial toolbar without opening

Drag and drop to make calls, transfers, conferences, and more. You can drag a call onto an extension to transfer the call to that extension. To call an extension, drag the extension from the extension pane onto the Call Monitor. To create a conference, hold down the shift key drag and a call onto another call and drop.

nIntegrated Call Monitor and Extensions panes . The optional Extensions pane shows the system’s extensions (users, and so forth) along with the Call Monitor’s calls. The optional Calls pane lets you manage your calls in any Strata CS view, such as the Voice Messages view. See the View menu to turn the optional panes on or off.

nPersonal Status. You can indicate to your co-workers what you are doing by setting your personal status to Available, In a Meeting, Out of the Office, Do Not Disturb, and more. You can see everyone’s personal status in the extensions pane, just like they can see your personal status. You can create personal status settings that can change your forwarding number, your active greeting, your routing list, or prevent your phone from ringing. You can also create custom personal statuses such as On Sales Call, or At Client Presentation. Personal statuses can be selected from the Client or from the phone while you are on the road. Personal statuses replace Do Not Disturb in previous versions.

nWorkgroups. Workgroups are collections of extensions, such as all the users in Sales and Marketing. Workgroups appear as tabs in the extensions pane so that you can quickly find people in different departments. To pick up a ringing phone within workgroups you are a member of, pick up the phone and press *99. Users can create personal workgroups that help them quickly find people they work with. Workgroups can group related items

1-4 STRATA CS ADMINISTRATOR MANUAL

BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL