Toshiba Release 4.0 IVR Plug-in sample programs, Developing IVR Plug-ins with a telephony toolkit

notification of new calls from the Strata CS Server, retrieve caller ID, DID, or other call data, and then optionally perform any voice processing (get digits, play or record greetings, perform database lookups, and so forth) using a telephony toolkit. After an IVR Plug-in finishes processing the call, it can hang up or transfer the call back to any Strata CS extension, auto attendant, voice mail box, or even another IVR Plug-in. IVR Plug-ins can also make outbound calls, which can be useful for predictive dialing applications.

IVR Plug-in sample programs

The following IVR Plug-in sample applications are included with the API:

nCustomerID Plug-in.A Visual Basic project that demonstrates how to transfer customers to different agents automatically, based on the customer’s area code. Programmers can install and run the compiled sample program on a Strata CS Server without modification, or they can use Visual Basic to customize it as desired.

nCustomerID database manager. A small program to maintain the Customer and Agent databases accessed by the CustomerID Plug-in. The program can be used to customize the customer and agent data for your Strata CS Server site.

nOutBound Calling Plug-in.A Visual Basic project that demonstrates how a Plug-in can place outbound calls, send data, and then return control to the Server. The compiled sample program will run on a Strata CS Server without modification, but you must have Visual Basic and a telephony toolkit (such as CallSuite) to modify and recompile the sample program.

Developing IVR Plug-ins with a telephony toolkit

The Strata CS SDK allows a programmer to integrate an application with the Strata CS Server, but it does not provide tools to perform tasks such as dialing a phone number, interpreting touch-tone digits, playing or recording voice files, or generating spoken messages. These tasks require a telephony toolkit such as CallSuite.

Telephony toolkits can be used to build applications such as:

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Order entry systems

Benefits enrollment hotlines

Real estate fax lines

Voice mail and paging systems

Product literature fax-on-demand systems

Movie rating and information lines

Talking classifieds

14-10 STRATA CS ADMINISTRATOR MANUAL

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