Toshiba Release 4.0 manual Deleting or disabling a dialing service

nUse the same trunks in different ways. For example, you can send both Centrex numbers and regular phone numbers over your Centrex trunks. You would create a Centrex/PBX dialing service (access code 6) and a Phone Number dialing service (access code 9) that route calls to the same group of trunks. You would define the Phone Number dialing service to automatically prefix another 9 to the number dialed by the user, so that the user gets an outside line from the Centrex system.

nAutomatically add prefixes and suffixes to the phone number dialed by the user. For example, you can create a Cost Saving dialing service that prefixes all numbers with the “10-10-xxx” code belonging to the carrier of your choice. You can also create a Calling Card dialing service that automatically dials the prefix of the calling card number, then the user’s phone number, and then the suffix of a credit card number. In both of these examples the user dials only the access code and the phone number. Everything else happens behind the scenes.

Deleting or disabling a dialing service

Deleting a dialing service means that users can no longer use that dialing service when placing calls. If you delete the last remaining dialing service assigned to a trunk, you have in effect disabled that trunk for outbound calls. Client contacts and routing lists that refer to the access code for the deleted service will not work until you specify an alternate access code (see “Updating phone numbers after changing an access code” on page 8-8). For information about deleting items in Strata CS, see “Deleting items” on page 2-9.

To disable a dialing service temporarily, edit the dialing service and uncheck

Enabled on the General tab.

Hiding dialing services in the Client

You can hide a dialing service if you do not want users to access it directly (see the Hidden column in “The Dialing Services view” on page 8-4) through the Client. The Hidden setting is useful when you want to hide dialing services that you use for testing purposes, or services that you only want to make available to users through a routing service.

For example, you can set up dialing services for each of several long-distance carriers, and then set up a single routing service that chooses the least expensive dialing service for each call. You can then hide the dialing services for the individual carriers so that users can only make long-distance calls through the routing service.

Although it is not visible in the Client, a hidden dialing service is still available to phone users who dial the access code for that service.

8-6 STRATA CS ADMINISTRATOR MANUAL

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