Toshiba Release 4.0 Call Routing Also called routing a call, Central Office CO Also called CO

Call Routing Also called: routing a call

The process of sending a call to a succession of destinations (extensions or external numbers), or several destinations simultaneously. Also describes a variety of methods for directing a call within an organization, for example, using an auto attendant, DID, or ACD workgroup.

See also: auto attendant (p. G-3), automatic call distribution (ACD) (p. G-3), direct inward dial (DID) (p. G-11)

Call Rules A Strata CS feature that allows users to automatically handle calls from specific callers using a unique routing list and greeting. For example, users can create a call rule for their spouses so that when the spouses call, they are routed first to a cell phone number, then their home number, and finally to a unique voice mail greeting tailored specifically for them.

See also: routing list (p. G-22)

Call Waiting A feature that alerts a user who is already on a call that another call is arriving. If call waiting is not enabled, incoming calls are automatically sent to voice mail.

Caller ID An optional service provided by Regional Bell Operating Companies (RBOC’s) on analog lines that identifies a caller by providing the originating phone number and (if enabled) the caller’s name.

See also: automatic number identification (ANI) (p. G-3), caller ID on call waiting (p. G-6), dialed number identification service (DNIS) (p. G-9), direct inward dial (DID) (p. G-11), Regional Bell Operating Company (RBOC) (p. G-21)

Caller ID on Call Waiting A feature available on some phones that provides identification of incoming callers when the recipient is already on a call.

See also: call waiting (p. G-6),caller ID (p. G-6)

Carrier Any company such as a RBOC, long-distance phone company, or CLEC that provides telecommunications circuits and services such as analog lines, T1 lines, local or long-distance service and caller ID, ANI, or DID/DNIS services.

See also: automatic number identification (ANI) (p. G-3), caller ID (p. G-6), common carrier (p. G-8), Competitive Local Exchange Carrier (CLEC) (p. G-8), dialed number identification service (DNIS) (p. G-9), direct inward dial (DID) (p. G-11), private carrier (p. G-20), Regional Bell Operating Company (RBOC) (p. G-21), T-1 (p. G-24)

Central Office (CO) Also called: CO

A telephone company facility where subscribers' phone lines are connected to switching equipment.

Centrex A phone company service that provides PBX functionality such as extensions, conferencing, call forwarding and transferring.

See also: call forwarding (p. G-5), conference call (p. G-8), private branch exchange (PBX) (p. G-20), transfer (p. G-25)

GLOSS-6 STRATA CS ADMINISTRATOR MANUAL

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