Toshiba Release 4.0 manual Index

4-10

11-19

10-5

10-7

10-7

9-14

4-12

INDEX

A

access codes

for dialing services, 8-8

reassigning to a new dialing service, 8-8ringbacks, setting default for, 8-9special,

updating phone numbers after changing, 8-8using 0, 8-9

Access. see Microsoft Access account codes

described, 10-2entering for a call, examples, 10-2how users enter, in call log, 10-8setting for a user, 10-4setting general options, 10-3

setting minimum and maximum length, 10-3text file of valid codes,

where prompt occurs, 10-3

account codes, minimum/maximum length for, 10-3

ACD

routing calls to, 9-2Admin user, 6-4Administering Strata CS, 1-10

Agent license requirement, Call Center, 3-2alarms, T1,

allocating space

for SQL Server database,

for voice files and greetings, 4-11,6-15analog trunks, 5-10

archiving Call Log, 4-8

Attendant, Default Auto, 9-5Attendants view, Auto, 2-4audio recordings

changing file format, 2-10 creating, 2-10

file formats, 2-10 voice file formats, 2-10 VOX files, 2-10 WAV files, 2-10

audio recordings to new file format, converting, 2-10audio, hold, 4-4

auto attendant routing calls to, 9-2

Auto Attendant, Default, 9-5auto attendants

about, 9-4and DID, 9-2creating, 9-7

creating menu choices for callers, 9-8default, 9-5

defining menu choices for, 9-8 example, 9-4

routing calls, 9-2

scheduling transfers and greetings for, setting up, 9-7

using, 9-4

what caller hears, 9-5Auto Attendants view, 2-4

B

bar, view, 2-5blocked numbers, 6-34

BRI, adding a digital span, 5-18

business hours defined, 4-5defining, 4-5setting, 4-6

buttons toolbar, 2-6

BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL