Toshiba Release 4.0 Transfer to user, Send to voice mail, Play message, User login, Dial by name

An auto attendant must always contain an action to take when the caller does not press any key at all, so that the caller is not abandoned. This is called the “nothing” menu choice. You specify how long the auto attendant will wait for a key press (after the last prompt finishes playing) before performing the “nothing” action. The prompt associated with the “nothing” action plays only after the time-out elapses, not with the prompts for other actions.

When you create a new auto attendant, the “nothing” action is defined for you as a “Transfer to Operator” with a timeout of 3 seconds. Also by default, the auto attendant processes all keys that a caller enters that do not match any of the auto attendant options as an extension.

Note: Strata CS automatically disconnects a call if the caller fails to press a key during three consecutive auto attendants. The caller is presumed to have hung up. To change the number of auto attendants that can execute without the caller pressing a key, see Server\MaxAutoAttendantLoops on page A-31.

The following table lists the actions that you can change. You can also create other actions that occur in response to other keys.

Action	Description
Transfer to user	Transfers the call to a Strata CS user
Send to voice mail	Transfers the call to a user’s voice mailbox
Play message	Plays a message that you record
User login	Offers the caller the Strata CS login prompt
Dial by name	Offers the caller the dial-by-name directory
Jump to auto	Transfers the call to another auto attendant
attendant
Transfer to IVR	Transfers the call to an IVR Plug-in for
Plug-in	processing

CHAPTER 9. HANDLING INBOUND CALLS 9-9

BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL