Toshiba Release 4.0 manual Glossary

GLOSSARY

A and B Bits Signaling information on a T1 line. T1 carriers set the A and B bits on or off to signal events and actions such as incoming call, line dropped, pick up, hang up, and wink.

See also: robbed-bit signaling (p. G-22), T-1 (p. G-24), wink (p. G-27)

A-LawThe voice amplitude compression/expansion standard that is used in Europe and in areas outside of North American influence.

Access code When placing a call via a Strata CS phone, the preliminary number to dial to access a particular dialing service. For example, dial “7” to access a Centrex/PBX extension.

Account code Number that a user enters to accompany a phone call, that identifies the call for billing or other purposes. Strata CS can be configured to prompt users to enter account codes whenever they place calls. Users can also enter account codes voluntarily before or during calls.

ACD agent Member of An ACD workgroup.

See also: ACD workgroup (p. G-1), automatic call distribution (ACD) (p. G-3)

ACD workgroup Automatic call distribution method in which a workgroup of agents answers calls to a single extension, and callers wait on hold until an agent is available. Examples of ACD workgroups include a sales or technical support department. An ACD workgroup uses an ACD workgroup user with a special routing list to answer calls and forward them to a workgroup that contains the agents. The ACD workgroup method is not as fully featured as the Strata CS call center method of call distribution.

See also: ACD agent (p. G-1), call center (p. G-4)

ACD workgroup user Special type of user for use in creating an ACD workgroup.

See also: ACD workgroup (p. G-1), ACD agent (p. G-1)

Active State in which a Strata CS greeting or routing list is used to handle incoming calls by default. Only one greeting and one routing list can be active at a time; the rest are in storage and are not used by incoming calls unless specified in a call rule.

See Also:Active greeting (p. G-1), Active routing list (p. G-1)

Active greeting The greeting that callers hear when they reach voice mail. Specified callers can hear another greeting if you apply a call rule.

See also: greeting (p. G-14), call rule (p. G-19)

Active routing list The routing list that incoming calls to an extension follow. Specified callers can follow another routing list if you apply a call rule.

BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL