Toshiba Release 4.0 manual Routing calls directly to a user, Analog trunk, Robbed Bit T1

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Routing calls directly to a user___________________________

This method dedicates a trunk to a single user. All incoming calls on the trunk are sent to that user. If the user is busy or doesn’t answer, the calls follow the user’s routing list. The only outgoing calls on the trunk are those placed by the user’s phone.

With this option you can do the following:

nSend incoming calls on the trunk to a live operator, who then transfers the calls to the appropriate destination. You can do this on all your trunks.

nSend incoming calls on the trunk to a user, giving that user a dedicated private line. If your phone lines do not support direct inward dial (DID), this is the only way to let callers dial a user directly, without going through an auto attendant.

nIf your phone lines support DID, give a user a direct-dial phone number using that method instead, without sacrificing a trunk. However, there can be users who require an actual dedicated line, for example, to generate their own outgoing caller ID information.

nRoute calls on a trunk to a workgroup and ring the workgroup’s phones simultaneously. By doing so you can give a department its own phone number. To make all incoming calls to your company ring everybody’s phone at once, route your main number to a workgroup that contains all users.

nGive an automatic call distribution (ACD) workgroup its own phone number by routing calls on a trunk to a workgroup (see Strata CS Call Center Administrator Guide for details).

To route a trunk to a user (or to a workgroup as described earlier), modify the trunk.

	Trunk type	To modify trunk, open this dialog box
	Analog trunk	Trunk dialog box
	Robbed Bit T1	Robbed Bit T1 Span dialog box, Trunks tab
	span
	Internet span	Internet Span dialog box, General tab
	ISDN/CAS T1/E1	ISDN/CAS T1/E1 Span dialog box, Trunks tab
	span
9-18		STRATA CS ADMINISTRATOR MANUAL

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