Toshiba Release 4.0 manual Type of call Dtmf digits sent

The possible combinations of DTMF digits that are sent to the device are described in the following table.

Type of call	DTMF digits sent
Direct call to this extension from an external	“1”
caller.
Direct call to this extension from an internal	“2{source extension}#”
caller at another Strata CS source extension.
Call from an external caller to a different	"5{target extension}#"
target extension.
The call was sent to this extension via a
routing list action because the target
extension was busy or the call was not
answered.
Call from an internal caller at another source	"6{target extension}#
extension to a different target extension.	{source extension}#"
The call was sent to this extension via a
routing list action because the target
extension was busy or the call was not
answered.

The following example illustrates one way that Strata CS can be configured to send DID digits to stations:

nFrank Smith is assigned extension 101. Miri Anatolia is assigned extension 102.

nA third-party voice mail system is attached to several Strata CS stations. The system administrator creates a user for each device and assigns each one an extension, as in “Voice Mail Port 1” at extension 301, “Voice Mail Port 2” at extension 302, and so forth. When setting the Send digits to station option for each user, the system administrator selected Send call type and extension number. Finally, each voice mail port is added to a workgroup called Voice Mail, at extension 300 (for more on setting up workgroups, see “Creating a Workgroup” on page 7-3).

nBoth Frank and Miri have a routing list that rings them first at their own extensions, and then sends calls to the workgroup Voice Mail at extension 300. Any calls for Frank and Miri that they do not pick up go directly to the first available voice mail port in the workgroup.

14-6 STRATA CS ADMINISTRATOR MANUAL

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