Toshiba Release 4.0 Reporting workstation application problems, Reporting distributed problems

package, uncheck the Limit logs to the following time frame.

Reporting workstation application problems

For a problem with any of the Strata CS workstation applications—Client, Administrator, or TAPI Service Provider—run the Problem Report Wizard on the computer that is experiencing the problem. The Wizard automatically collects the required information.

To report a workstation application problem

1.On the computer that is experiencing the problem, choose Start > Run. Enter the following path and then click OK. The path on your system may be different.

C:\Program Files\Common Files\Toshiba\Strata CS\ TVPRwizard.exe

The Problem Report Wizard opens.

2.Answer the questions presented in each Wizard window.

Reporting distributed problems

For a problem that involves both a workstation application running on a user’s computer and the Strata CS Server (a distributed problem usually involves the Client Call Monitor), you should gather information from both computers before contacting your technical support representative. The Problem Report Wizard assembles all the information so that your technical support representative receives all the necessary information about the problem in one .CAB file.

To report a distributed problem

1.Run the Wizard on the user’s computer to collect information about that computer and create a problem report package (follow the instructions for reporting a workstation application problem on page 11-24).

2.Check This problem involved a specific call or message, and then copy and paste the call record from the Call Log on the user’s computer.

When this box is checked, the Wizard automatically saves the problem report package in the shared folder called Packages on the Strata CS Server. If the Packages folder is not found or you want to save the problem report package to a different location, click Browse to select the location.

3.Run the Wizard on the Strata CS Server to gather all the necessary Server information (follow the instructions for reporting a Server problem on page 11-23).

To report a problem with a specific call or voice message, check This

11-24 STRATA CS ADMINISTRATOR MANUAL

BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL