Toshiba Release 4.0 manual Assigning a did number

Assigning multiple users to the same station. You can give multiple users the same station ID, which means they share the same phone. Outgoing calls from the phone are attributed in the Call Log to the user who logged on most recently.

For example, Steve and Dorothy work different shifts, but they share the same computer and phone. At the beginning of his shift, Steve logs on to the Client. In the Call Log, the From column for calls he makes contains “Steve”. At the end of his shift he logs off and exits the Client. Dorothy then starts work, and makes a call using the telephone. Because she forgot to log in, this call is also identified in the Call Log as having been placed by Steve. After Dorothy logs in, either via the Client or the telephone commands, the station is in her name and the calls she makes are attributed to her in the Call Log.

Logging in at a station other than the assigned one. A user can temporarily log in to someone else’s default station, either through the telephone commands or the Client. While logged in, Strata CS treats outgoing calls as coming from the user, and applies the user’s own dialing permissions and permissions. Calls to the user appear in the Call Monitor. However, calls do not ring at this phone unless the user forwarded calls to the new location or selected “Take Call” from the Call Monitor. Calls for the default user at the location still ring there, but are not displayed in the Call Monitor.

When the user logs off, the station reverts to its default extension. To find out the default extension for a phone, dial *0.

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To log off using the telephone commands, hang up the phone.

To log off using the Client, exit the Client or log in as a different user.

Reconfiguring a station for a different phone. Each Strata CS Client is configured to work with a specific station. For example, if you move a user’s Client workstation to a different office with a different phone, you must change the station ID, as described in “Assigning a station ID” on page 6-11.

Assigning a DID number

You can assign a DID number to a user from the block of numbers provided by your telephone company or T1 provider. When Strata CS recognizes this number as the final digits on an inbound call, the caller is automatically connected to this user, bypassing the main auto attendant.

To assign multiple DID numbers to a user, separate each number with a comma

(,). For more information about DID, see “ANI/DID digit collection” on page 5-5.

CHAPTER 6. MANAGING USERS AND STATIONS 6-13

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