Toshiba Release 4.0 manual About users and roles, Users, Admin and Operator users

About users and roles__________________________________

Unlike a traditional PBX, Strata CS manages phone traffic by user rather than by device. Adding a user allows that person to make and receive calls through the Strata CS system. Roles are collections of permissions that you assign to users. You can add a user to an existing role and grant them the same permissions as every member who also has that role, and you can create new roles.

Users

Users in Strata CS are of the following types:

n

n

User. A person using a telephone in your office.

ACD workgroup. This special type of user sends callers to one or more automatic call distribution groups. To create an ACD workgroup, select ACD workgroup under Type. For more about setting up ACD workgroups, see the Strata CS Call Center Administrator Guide.

nIP Gateway. This special type of user represents a user on a remote Strata CS Server that is linked to your Server by an IP Gateway connection over the Internet or other IP network. With IP Gateway users, the users on both Servers appear to be local, effectively creating a single large Strata CS site. To create an IP Gateway user, select IP Gateway under Type. For more information, see “Connecting two Servers using IP Gateways” on page 13-7.

The Admin and Operator users

Strata CS comes with two default Users already defined, Admin and Operator.

nAdmin user. Allowed to run the Administrator and Device Monitor program and to perform all administrative functions. You cannot delete or rename the Admin user, nor can you remove the Admin user’s administrative permissions.

nOperator. The user to whom all calls go to by default if they cannot be handled in any other way. For example, if a caller presses 0, or a user’s mailbox cannot be found, the call is sent to the extension assigned to the Operator. You cannot delete or rename the Operator, but you can remove the Operator user’s Operator permissions.

You can assign Administrator and Operator permissions to other users (see “The Permissions tab” on page 6-37).

Configuring a system without an Operator

If you choose not to have a person act as an Operator in your system, the Operator extension still receives calls whenever callers press 0 from within the system.

6-4 STRATA CS ADMINISTRATOR MANUAL

BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL