these fields as follows:

Menu choice

Variable Name

Variable Value

 

 

 

 

 

 

1

Product

ABC

 

 

 

2

Product

XYZ

 

 

 

 

 

 

The Call Monitor would then indicate whether a call was regarding product ABC or XYZ. For details on how to configure the Call Monitor to display custom variables such as these, see Chapter 15 of Strata CS Client User Guide.

For more information about IVR Plug-ins, see Chapter 14, “Extending

Strata CS.” For more information about queues, see Strata CS Call

Center Administrator Guide.

9.Click OK to save the menu choice.

10.On the Menu Choices tab, use the up and down arrow buttons to change the order in which menu choices are presented to callers.

Notice that menu choices that change the language of subsequent system prompts identify the new language here.

If checked, Process all other digits as user extensions causes anything that callers press that does not match an auto attendant action key to be treated as an extension. Strata CS will attempt to transfer the call to that extension.

CHAPTER 9. HANDLING INBOUND CALLS

9-13

BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL

Page 191
Image 191
Toshiba Release 4.0 manual These fields as follows, Menu choice Variable Name Variable Value