Toshiba Release 4.0 manual Using auto attendants, About auto attendants

Using auto attendants _________________________________

By default Strata CS uses auto attendants to route calls to users. Auto attendants are powerful tools that offer callers recorded information, verbal menus, and other features.

An auto attendant automatically answers incoming calls on a trunk line and plays a recorded message that offers callers options for directing their calls. For example, a recorded message might say, “Welcome to Barchetta Industries. You may dial an extension at any time. For sales, press 1.” The caller enters an extension number or chooses one of the options presented by the verbal prompt.

To route incoming calls on a trunk to an auto attendant, you modify the trunk.

Different trunks can point to different auto attendants.

About auto attendants

Auto attendants automatically answer incoming calls and offer callers various options for directing their call. For example, your main auto attendant might say:

“Welcome to Barchetta Industries. You may dial an extension at any time. For Sales, press 1. For Customer Support, press 2. To hear a recorded message about our special offers, press 3. To speak to the operator, please hold.”

The preceding example message uses the default Strata CS method for routing calls to users (see “The Default Auto Attendant” on page 9-5). Auto attendants can be powerful tools, as follows:

nYou can create additional auto attendants and assign them to different trunks or DID numbers. For example, if you distribute different phone numbers for your sales department and your accounting department, you can create a custom auto attendant for each one.

nStrata CS lets you nest auto attendants, so that one option can take callers to a menu of other options. By creating multilevel auto attendants you can offer callers a nearly unlimited number of choices.

nYou can further customize an auto attendant by scheduling greetings and call transfer behavior to change how it behaves during or after business hours.

nYou can create auto attendants that are recorded in different languages but have the same menu choices. A master auto attendant tells callers, “To continue in English, press 1. To continue in Spanish, press 2.” Pressing the appropriate choice transfers the caller to the auto attendant recorded in that language. It also changes the system prompts that Strata CS presents to the caller to the specified language.

9-4 STRATA CS ADMINISTRATOR MANUAL

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