Toshiba Release 4.0 manual Enhancing a Web page with a Call Us! button

Now any numbers entered in Net Meeting are sent to the Strata CS Gateway as DID. For example, placing a call to 1234 in Net Meeting will call the Strata CS auto attendant, user or IVR Plug-in with a DID of 1234.

Using Windows 2000 Phone Dialer as an H.323 terminal

A standard installation of Windows 2000 includes Phone Dialer, which has H.323 capabilities similar to those in NetMeeting. Phone Dialer allows you to make voice calls, video calls, and conference video calls from your personal computer. Calls to and from Phone Dialer are set up as previously described in this section for NetMeeting (see “Placing calls to H.323 terminals such as NetMeeting” on page 13-2).

You can use Phone Dialer to test the setup of computer telephony hardware, such as voice modems or phone switches on your local area network (LAN), by dialing the number and seeing if a connection can be established. Phone Dialer lets you make calls over a telephone connected to your computer, through a modem, over a network, or through a telephone switch connected to your LAN.

To make a voice call, all you need is the recipient's phone number, IP address, or DNS (Domain Name System) name. The active call window has buttons that let you place the call on hold and access a keypad to manually dial numbers.

To receive calls, you must have Phone Dialer running. When you make or receive a call, a dialog box opens. If the person you are talking to has a video camera installed, the dialog box displays the video image.

Enhancing a Web page with a “Call Us!” button_____________

By using a CallTo: URL on your Web page, any Internet user with Net Meeting installed can click on a “Call Us” link on your page to place a call to any Strata CS DID number. If you assign a DID number to a Strata CS ACD workgroup user, you can send Internet users directly into your ACD workgroup for processing by an ACD agent.

For example, you insert the following CallTo: tag on your Web page:

<A HREF="callto:600+gateway=123.45.67.89+type=phone”>Call Us!</A>

Note: The CallTo: tag is supported in Internet Explorer, but is not supported in the current version of Netscape (4.7).

When a user with Intimating installed clicks the Call Us! link, Intimating starts and calls the Strata CS user who has a DID of “600” using the Strata CS Internet span with an IP address of 123.45.67.89.

Note: It is a good idea to include a link to the NetMeeting download page for those users who do not have NetMeeting installed (www.microsoft.com/downloads).

13-6 STRATA CS ADMINISTRATOR MANUAL

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