Toshiba Release 4.0 manual Defining menu choices

provider. When Strata CS recognizes this number as the final digits on an inbound call, the caller is automatically connected to this auto attendant, bypassing the main auto attendant. To assign multiple DID numbers to an auto attendant, separate each number with a comma

(,).

n Description. Information that describes the auto attendant.

3.Record a greeting that plays before any menu choices are offered to the caller. A typical greeting is, “Thank you for calling Barchetta Industries. If you know your party’s extension, you can enter it at any time.” For more information, see “Using the audio controls” on page 2-10.

4.Click each of the remaining tabs to finish creating the new auto attendant:

n

n

Menu Choices (described in the next section).

Scheduled Actions (described in “Scheduling transfers and greetings” on page 9-14).

5.Click OK from any tab to save the new auto attendant. To activate the auto attendant to handle incoming calls, assign it to a trunk (see “Deleting trunks” on page 5-3).

You can save time and reduce typing when you want to create a new auto attendant by right-clicking an existing auto attendant and clicking Copy on the shortcut menu. Then right-click anywhere in the view and click Paste on the shortcut menu. The Auto Attendant dialog box opens with a copy of the existing auto attendant and you can now customize it.

Defining menu choices

A Strata CS auto attendant contains a series of menu choices offered to the caller. When a caller reaches an auto attendant, its menu choice prompts are played in the order you specify.

In its most basic form, each menu choice consists of:

n

n

n

Prompt. A recorded message that explains the option to the user

Key. The telephone key the user must press to select the option.

Action. The action the system takes when the key is detected. If a menu choice action transfers the call to a user or IVR Plug-in, you also can select a prompt that announces the transfer to the caller.

nLanguage. The language for subsequent system prompts. When the caller enters the key associated with this menu choice, all subsequent prompts are in the specified language. The languages that your system supports is part of the Strata CS Server installation. For more information, see Strata CS Installation & Maintenance Manual.

9-8 STRATA CS ADMINISTRATOR MANUAL

BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL