Toshiba Release 4.0 manual Configuring trunks, Inbound and outbound calls and hunt groups

A deleted trunk appears in the Device Monitor as “NA” if a telephone line is still connected to the BCP Connection Panel.

For information about deleting items in Strata CS, see “Deleting items” on page 2-9.

Configuring trunks_____________________________________

You can configure trunks as inbound-only, outbound-only, or both inbound and outbound. In most Strata CS systems, trunks are configured for both inbound and outbound use.

If it is critical that a phone line is always available for inbound calls (for example, if you have an emergency hotline), you can set up an inbound-only trunk. Similarly, if it is critical that there is always a trunk available for outbound calls, you can set up an outbound-only trunk.

For instructions on configuring a trunk for inbound and outbound calls, see “Adding trunks” on page 5-3.

Inbound and outbound calls and hunt groups

The best arrangement for Strata CS is to ask the telephone company for a terminated hunt group. In this arrangement, inbound calls try the lowest phone number first and then the next lowest until a free line is found. When you are adding trunks to your configuration in the Administrator, assign the lowest phone numbers to the lowest Strata CS trunk numbers.

On outgoing calls, by default Strata CS starts searching for a free line with the highest Strata CS trunk number. This behavior results in the fewest conflicts for lines, since inbound calls are coming in on the lower-numbered trunks, and outbound calls are going out on the higher-numbered trunks. This behavior is defined by the dialing service used to place the call, and can be changed to accommodate other configurations and needs. See “About dialing services” on page 8-2 for more information.

Matching trunk settings with your phone company

Strata CS inbound and outbound settings control only how Strata CS treats the line, and they do not affect how the telephone company treats the line.

For example, if you configure a trunk for inbound calls only, Strata CS does not use the line for outbound calls. You do not receive any calls on the line, however, unless you have distributed the number to callers and instructed your telephone company to include the trunk in your inbound hunt group.

5-4 STRATA CS ADMINISTRATOR MANUAL

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