Toshiba Release 4.0 manual How users enter account codes, Using a verbal account code prompt

Valid	Invalid
12?%	%12
12?????%	12%?

Note: Account codes that are identical except for wild card characters conflict with each other. For example, 1234 conflicts with 1234?, 1234??, or 1234%. In the case of conflicting entries, only the first entry is used to verify account codes.

Using a verbal account code prompt

By default, the account code prompt is a single beep. You must explain to your users that they must enter an account code when they hear the beep. Strata CS provides an alternate account code sound file, with a verbal prompt that says, “Please enter an account code.”

To use the verbal account code prompt instead of the beep

1.Find the file AccountCodePrompt.vox in the user directory. This file contains the beep. By default the path is:

C:\Program Files\StrataCS Server\Vfiles\User\AccountCodePrompt.vox

2.Rename the file, for example, to AccountCodePrompt.vox.old.

Users now hear the verbal prompt instead of the beep when they are prompted to enter an account code.

Note: By renaming the beep file, Strata CS automatically uses another AccountCodePrompt.vox file, which is found in your language directory and which contains the verbal prompt. The default path for the English language verbal prompt file is:

C:\Program Files\StrataCS Server\Vfiles\EN00\AccountCodePrompt.vox.

How users enter account codes__________________________

Users can enter an account code for a call in the following ways, depending on when they enter the code:

nWhen prompted by the system while placing an outbound call. Only users with an account code mode of “Forced” encounter this prompt. Exactly where the prompt occurs in the dialing sequence depends on whether you checked Collect account code before dialing number (see

“Setting general account code options” on page 10-3).

CHAPTER 10. USING ACCOUNT CODES 10-7

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