Toshiba Release 4.0 manual About extending Strata CS

About extending Strata CS ______________________________

Versatility is what makes Strata CS so powerful, and that versatility is enhanced even further by the ability to integrate other applications into the Strata CS Server. You can extend a Strata CS system in the following ways:

nIn-band signaling applications. Software designed to interact with PBX or Centrex systems can be configured to work with Strata CS, providing custom IVR or call-handling functions (fax back, touch tone data retrieval, and so on).

nTAPI applications. TAPI-compatible phone dialers and contact managers such as Act!, Goldmine, and Outlook can be integrated into Strata CS through the Strata CS TAPI Service Provider.

nThird-party telephony devices. Devices such as fax servers and voice mail systems can be integrated into the Strata CS Server.

nCustom software. If you have a requirement that cannot be met by one of the many off-the-shelf applications available from third-party vendors, programmers can use the Strata CS Software Development Kit (SDK) to integrate custom-built software with your Strata CS system.

The next section of this chapter discusses extending Strata CS with off-the-shelf applications. The rest of the chapter will give you an overview of what programmers can accomplish using the Strata CS SDK. This chapter includes the following topics:

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”Extending Strata CS with off-the-shelf applications” (page 14-3).

Discusses how in-band signaling and TAPI applications can be integrated into the Strata CS Server.

”Extending Strata CS with third-party devices” (page 14-4). Discusses how to integrate third-party telephony devices.

”The Strata CS SDK” (page 14-8). Gives an overview of the SDK, which contains the following tools:

n”The IVR Plug-in API” (page 14-9). A powerful way to integrate virtually any interactive voice response or voice processing application with your Strata CS system.

n”The Device Status API” (page 14-11). A software component that gives custom applications the ability to get detailed information about trunks and stations from the Strata CS Server.

n”The Client API” (page 14-12). A set of software components that gives custom applications the ability to access all functions found in the Strata CS Client.

14-2 STRATA CS ADMINISTRATOR MANUAL

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