Toshiba Release 4.0 manual Managing users, Recording the new user’s voice title and greeting

Managing users _______________________________________

For an overview of user properties, see “Adding a user in the User dialog box” on page 6-8. Detailed procedures for setting these properties are described in the sections starting on page 6-9. This section describes other user management tasks.

Recording the new user’s voice title and greeting

After you create a new user, do the following:

nRecord the user’s voice title. The voice title is used in many call-screening features, for example, when an auto attendant transfers a call. The voice title is a recording of the user’s name that Strata CS fits into its own prompts. It must not be a long recording or greeting.

nYou can record the user’s voice title when you create the user at a telephone extension or using the Administrator (on the Recording tab of the User dialog box). A user can rerecord a voice title later using the Client. For more information, see “Using the audio controls” on

page 2-10.

nRecord the user’s voice mail greeting. This greeting is the message callers hear when they reach the user’s voice mail. You or the user must use the Client to record the user’s voice mail greeting.

Helping new users get started

To get new users up and running quickly on the system, give them copies of the Strata CS Quick Reference Guide and the Strata CS Quick Reference Guide.

When you add a new user, a “Welcome to Strata CS” voice message is copied automatically to the user’s voice mailbox. This message helps the new user get started by explaining how to record a voice title and create a custom voice mail greeting using the telephone commands.

The information that new users must know includes:

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n

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Their extensions and passwords.

Their Direct Inward Dial numbers, if any.

A list of your office's dialing services and access codes, along with instructions about when to use each one.

nA list of special access codes, such as the codes for the Strata CS dial-by-name directory and emergency services.

nThe path they must use to install Strata CS client applications, such as the Strata CS Client and the TAPI Service Provider. The default path is

<Servername>\NetSetup\Setup.exe.

CHAPTER 6. MANAGING USERS AND STATIONS 6-41

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